SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as someone who prefers peace and quiet over crowded tourist traps, the checklist for crowd-free landmarks was super helpful. i finally got to enjoy serene landscapes without having to deal with masses of people!
The AI tips are mind-blowing! Saved so much on my last trip
I don’t regret buying it, but I wouldn’t call it a must-have either. The hidden gems guide had some solid suggestions, and the checklist is practical, but I often found myself wishing for more local insights or real traveler examples. The AI section was promising, yet could be clearer for beginners. Overall, it’s decent for sparking ideas, just not fully comprehensive.
More real traveler case studies would help
The details provided are just incredible and so useful. Makes planning trips super easy.
👍
This pack of eBooks, guides, and checklists has been incredibly helpful in planning my travels. The AI-powered travel tips have helped me find budget-friendly options without compromising on quality or experience. Highly recommend if you're looking to make smart travel choices.
The insider tips were incredibly helpful.
this collection of ebooks and guides has completely changed my approach to planning trips. no more stressful searches through countless websites, everything i need is right here in one place.
Wish there were direct links to example tools
This digital pack is pure gold. Budget-friendly and crowd-free? Count me in!
This is perfect for anyone who loves exploring offbeat locations like me. No more paying premium prices for crowded places when you can get similar experiences at a fraction of the cost in quieter, equally stunning locales.
If you're tired of overpriced trips to overrun destinations (like I was), then look no further than this 4-in-1 digital resource pack! It has everything you need to plan your next adventure without dealing with crowds or high prices.
No more tourist traps for me. Love the quiet wonders in here.
Just got this digital bundle and I'm impressed! It's a treasure trove for travel lovers. Found some amazing lesser-known destinations that are just as beautiful as popular tourist spots but without the crowds and high prices. The AI-powered tips were super helpful too!
If you’re ready to uncover lesser-known beautiful destinations, this is your go-to resource.
Seriously, this is how to travel smart. I'm never going back to overpriced destinations.
I've been bitten by the wanderlust bug, and this digital resource pack was exactly what I needed to plan my next adventure. Discovered so many hidden gems that aren't overrun with tourists. Also, loved how it helps save money on travels.
Finding travel dupe destinations has never been easier thanks to these guides! They're well-curated and filled with expert advice on how to make smart travel choices
what an amazing find this bundle has been. it's packed with hidden gems that you won't find in your typical travel guide. i especially loved the section on travel dupe destinations, found some really breathtaking spots that were just as beautiful but without the crowds and high prices.
the AI-powered guide is amazing! it helps find budget alternatives so I get the most out of my trip without breaking the bank
Bought this bundle before my last trip and it completely changed how i plan vacations now!! no more overpriced tourist traps for me – just beautiful lesser-known spots
I was skeptical at first, but this bundle is fantastic. The AI-powered tips helped me find budget-friendly alternatives to expensive destinations. It feels like a whole new way of traveling.
bought this for a friend who loves travelling. she was thrilled with all the curated guides on hidden gems and smart travel choices