SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Traveling solo can be daunting especially when it comes down managing your finances well enough make journey worthwhile – thankfully these guides were there assist me every step way ensuring not only great experiences also savings!
helpful
wow! such a comprehensive and practical resource. made exploring europe's cities affordable and fun.
A backpacker's dream come true - all digital, easy access, and full of insider tips
The Christmas season is magical in Europe but can be heavy on pockets too! But not anymore, thanks to 'Exploring Europe’s Best Christmas Markets'. This guide made it so easy for me to enjoy festive markets without worrying about overspending!
superb
Would have liked more seasonal advice beyond winter markets
The step-by-step guide included in this bundle made planning my first trip to Europe stress-free! No more fear of costly mistakes or uncertainty about what steps need be taken next; everything you need is right here
Definitely worth every penny spent!
This bundle genuinely reduced my planning stress. The checklist alone helped me avoid overpacking, and the budget city guide clarified public transport options in a way that felt practical. My only small complaint is that some information could benefit from more updated pricing examples or sample itineraries. Still, for the price, it offers a well-rounded overview that’s especially helpful for first-time travelers.
this is hands down one of the best resources I've come across for traveling in Europe on a shoestring budget. It gave me confidence in my travel plans and helped avoid costly mistakes
The checklist was super helpful, no stress about forgetting something important.
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This digital pack made planning ahead super easy and convenient. Took it with me everywhere on my travels.
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i'm an experienced traveler and still learned so much from these resources. highly recommend!
Highly recommend!
This digital resource is pure gold. No more endless research for budget-friendly European adventures.
Planning my first trip to Europe was a breeze, thanks to this comprehensive guide. No stress at all.
No need for endless research anymore! Time-saving and comprehensive coverage of everything I needed
What sets this bundle apart is its in-depth, actionable advice. With it, I was able to navigate the continent's most popular spots without sacrificing the quality of my experience. Plus, being all digital meant I could take it with me on my travels or use it to plan ahead.
Love how it's all budget-friendly!
Few side-by-side budget comparisons between cities
wow! the christmas markets section was magical. made my holiday season unforgettable.
Christmas markets are magical indeed! Loved exploring them with ease and within budget, thanks to this guide.