SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle has been an absolute lifesaver for us! Our rescue dog had quite a few bad habits that we struggled to break him out of - excessive barking being one of them. These well-structured guides provided practical solutions which worked wonders! Now walks are peaceful again.
I've seen such positive changes since using these materials. Highly recommend!
I used to dread training sessions, but now my dog actually enjoys it! The treat checklist helps keep things fresh and fun. I’m impressed! 🐾
This bundle is fantastic, my pup and I are both learning together.
💯💯
This package helped me understand what I was doing wrong with previous attempts at training.
Remarkable!
Fantastic tools and tips! 💯
I’m shocked at how quickly my dog caught on to the commands using these techniques! The treat checklist is genius. It's really helped us stay on track. 🐶💪
It seems like magic!
The step by step guidance in the bundle really works wonders on my dog's manners.
It’s so nice to have a well-rounded resource like this! Between the beginner’s guide, the treat checklist, and the AI training tools, we’re seeing huge improvements. 🐾
Definitely recommend this bundle.
💕
Totally worth it! 🐶🔥
The treat checklist made all the difference! No more guessing what my dog likes. Now training feels like a bonding experience instead of a chore.
Good start, but missing some steps.
So happy with this pack! It’s simple, effective, and FUN! The treat checklist keeps us motivated, and I’m loving the progress my dog is making every day.
basic
Brilliant!
This pack is exactly what I needed to get my dog’s training on track! The combination of clear instructions and handy tools helped me create a routine we both love.
The guides are easy to understand and follow, saw improvements almost immediately.
Wow!
Finally seeing results! 🌟
Starting from scratch with my puppy, this bundle made everything so much clearer. The step-by-step beginner’s guide was perfect for us. My dog has learned basic commands in just a couple of weeks! So happy with the results.