SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Incredible
The AI feedback tool was an unexpected bonus! I didn’t realize how much I could learn by just using my phone for feedback. It’s helped me tweak my approach and I’m already seeing results.
Incredible results! 🙏
Absolutely love this resource! 😍
I never knew how much fun dog training could be until I found this pack! The step-by-step guide and treat checklist made training something I look forward to.
Love this 4-in-1 pack! My dog's behavior has improved so much. 🐶
Training was a struggle before but not anymore with these guides and checklist. 👍
Having everything laid out in such an organized way is incredibly helpful. The home guide for AI feedback tools was my favorite part – I feel so much more empowered to train my dog effectively.
was blown away by the results from just one week of using this! The beginner’s guide was super helpful, and the AI feedback tools made such a difference. My dog is learning so quickly!
💥💥
Absolutely love it!
Potty training used to be a nightmare but now it’s simple and stress-free with these resources.
My dog loves it! 💖
Training my dog was starting to feel overwhelming, but after using this, it’s like I’ve gained a new confidence! The AI guide helped me use technology in a way I never thought possible.
Phenomenal!
Super happy with this pack! My pup's behavior has improved so much. 🐕🦺
I am simply amazed by how effective these training methods are. My pup used to be very stubborn and would never follow commands. After applying the techniques from these guides for about two weeks straight, she started responding positively. It’s really helped strengthen our bond too!
Very motivating and insightful. 🌟
The beginner's guide is gold! It’s simple, clear, and breaks down every step. I felt like I was finally speaking my dog's language! Thank you!
If you want an obedient pet, get this 4-in-1 pack - it does miracles!
Great value for money. The checklist alone is worth it!
So glad I bought this!
I thought training would always be difficult with my stubborn dog. But this pack helped me turn that around in no time. The treat checklist was especially helpful in keeping her focused!
The transformation in our pooch’s behaviour has been amazing ever since we used the methods from here.A must-have resource for any new pet parent – makes life so much simpler!All four parts complement each other perfectly – they make training feel like a breeze.
We're seeing great progress in our dog's social skills since we started using the tools from here.