SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Outstanding!
Incredible resource!
The guides in the pack have been a lifesaver for training my new rescue.
I never knew how much easier training could be until I tried this pack! The guide on AI tools for dog training was an absolute game changer. My dog was more focused than ever before 🐕💡. Totally worth it!
Simple, yet powerful. 💥
Dog training no longer feels like a chore. The guides are easy to follow, and the AI tools help me keep track of progress. My dog’s behavior has improved so much! 😍
No more chewed shoes or barking at strangers thanks to these helpful guides!
They're simple yet effective.
I wasn’t sure if AI would actually help with training, but the feedback tools really do make a difference. My dog is responding better and I’m getting clearer results. What a great investment!
The AI dog training assistant guide was so much fun to explore. I didn’t think tech would help with training, but it really made a difference for both of us.
My furry friend is behaving better already thanks to this awesome bundle.
cool
🌟🌟🌟🌟🌟
Never thought I'd say this but training my dog has become enjoyable thanks to this pack 😄
Wow, what a comprehensive pack! The combination of the guides and the checklist is perfect. I can already see a difference in my dog’s behavior! 🐾 Highly recommend it to anyone serious about training.
Simply amazing! ⭐️🐕
Before I found this bundle, my dog was a bit of a nightmare. He'd bark at everything and everyone, run around like crazy and just wouldn't listen to me. But after using the guides and checklist in this pack, it's like I have a whole new dog! The changes weren't overnight, but with some consistency and patience on my part, he's become so much more obedient now.
Amazing!
Helpful, but needs more details
The resources in this pack are fantastic! The treat checklist has been a game changer. I can’t believe how quickly my dog has learned to sit, stay, and come!
So much progress! 🎉🐶
I didn’t expect to be so impressed with the AI dog training assistant guide. My dog picked up new skills in no time thanks to the feedback from the tools. This is seriously next-level.
This pack takes the stress out of training. The beginner’s guide was so easy to follow and the treat checklist kept me organized. Training is now something I look forward to!
I was struggling to keep my dog engaged during training, but the treats checklist has completely changed that! Now every session feels like a game to him 🎉. Training has never been this fun!
The home guide to AI tools was fantastic. It's amazing to see how technology can actually help improve training. My dog’s behavior has never been better.