SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A complete transformation of our living space that even our picky kitty approves of!
so impressed with how much thought went into creating this 3-in-1 bundle. it covers everything from furniture arrangement to safe plants, making home transformation seamless.
The expert advice in this bundle was invaluable 🙌
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i liked that it wasn't one-size-fits-all advice but rather tailored suggestions based on different scenarios. very useful indeed!
my favorite part of this toolkit? definitely the 'catnap haven' ebook - it helped me find the perfect sleeping spot for my kitty! no more restless nights for either of us
the best part is that you can start making improvements right away - no need to wait!
absolutely love the catnap guide, helped me find the perfect spot for my kitty to rest
I bought this hoping for practical steps, and it delivered. The structure made it easy to tackle one room at a time instead of feeling overwhelmed. My favorite part was the clear explanation of how to choose a safe, cozy sleeping area. That said, I wish there were a few more detailed case studies or apartment-specific examples. Still, it’s a solid resource I’d recommend.
Cats-approved! Mine have never been more contented at home
informative
The printable checklists have been such a time saver - no more endless online searches!
our favorite part was creating a nap spot for our feline friend using tips from the ebook. he sleeps there every day now
this toolkit rocks! found amazing plants that are safe for cats.
helpful.
if you're passionate about your pet's wellbeing like i am, then this toolkit is an absolute must-have. it covers everything from safety to comfort, ensuring your feline friend feels loved at all times 💖
just downloaded this toolkit and i'm already in love. the guides are easy to follow and super practical, which is great because i don't have a lot of free time. my cat seems happier too.
wish I had found these resources sooner - would have saved me so much time searching online about how best to accommodate our family’s newest member (a rescue kitten).
this toolkit is purrfect for new cat parents.
if you're looking to transform your living space into a cat-friendly haven, this toolkit is definitely what you need!
what a fantastic resource for new cat owners like myself! it's so comprehensive yet simple to understand. now, every room in my house is a haven for my feline friend
The step-by-step guides were easy to follow and implement
Great value! It's like having a personal pet consultant at your fingertips.
The expert advice in this bundle is top-notch, really helped us design our home better.
i appreciate how comprehensive yet practical these resources are - from adjusting furniture placements to picking out safe houseplants 🌿