SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm in love with this dinner kit! The AI suggestions are spot on and make meal planning a breeze. I've been able to create some really cozy dinners that my family adores.
I'm always on the lookout for ways to make meal planning simpler, and this dinner kit has been a revelation. The AI-optimized menus take into account our dietary preferences, which is so helpful considering we have both vegetarians and meat-lovers in the family. Plus, it's not just about food—it's about creating an atmosphere of togetherness during dinner time.
Absolutely love this dinner kit! It's made planning meals stress-free and the AI suggestions are always spot on 👌
As someone who constantly struggled with picky eaters at home, this dinner kit has been nothing short of miraculous for me! With customizable menus designed to cater to even the most selective tastes in my family, it's turned our meal times from battlegrounds into enjoyable experiences. Plus, the AI-powered recommendations have streamlined my cooking process significantly - leaving me more time to actually enjoy the meals!
Game-changer for busy weeknights
no more picky eater battles, thanks to the tailored menus. This has made our dinner times so much smoother and enjoyable!
No more last-minute scrambling for meal ideas - this kit is pure gold.
helpful
Impressive
it’s like having a personal chef who knows exactly what we want to eat. so awesome 😊
The step-by-step guide for creating a dinner calendar is fantastic - it's been such a time-saver 😊😊😊😊
The cozy dinner calendar has given structure to our evenings, making them much more enjoyable.
i was struggling with coming up with new recipes every night, but not anymore! the variety of recipes suggested by the ai is impressive.
satisfying
What makes this different from other resources out there is how tailored everything feels - right down to catering for the most selective tastes in your family. Combining expert advice with artificial intelligence gives you personalized meal plans that suit your needs perfectly while keeping things simple enough even if you're beginner in kitchen
So easy to use even if you're not tech-savvy like me. And those comforting meal ideas? Delicious!
I appreciate how it caters to all dietary preferences, makes life easier for me as I cook for different diets at home.
Impressive
The Easy Cozy Dinner Kit is truly one-of-a-kind! Unlike generic meal planning tools I've used before, this combines expert advice with artificial intelligence to craft personalized meal plans which makes it stand out from everything else on the market. Plus, having a dinner calendar keeps me organized and eliminates any last-minute stress about what's for dinner tonight
this bundle is different from other resources i've used before – it’s personalized and really takes out all the guesswork from menu planning
no caps needed because i'm shouting with joy inside. best purchase ever no more guesswork or stress over dinners.
Cozy planning made surprisingly simple
This bundle isn't your typical meal planner – it’s personalized and really understands our tastes. With its help, even picky eaters at home are satisfied with their meals! What makes it unique is that along with providing delicious recipes, it also focuses on fostering warm interactions around the table.
With this kit, every night feels like a cozy family tradition now. It's something we all look forward to
AI-powered recipes that actually taste good? Sign me up!