SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Efficient
As a busy parent, I can't express how much this dinner kit has helped me. The AI-optimized menus are not only efficient but also incredibly accurate in predicting what my family will enjoy eating. Having a calendar that outlines what's for dinner every night is such a relief - no more last-minute scrambling! And the best part? We're creating lasting memories with each meal we share together – all thanks to this amazing tool!
The Easy Cozy Dinner Kit has transformed our family dinners from mundane meals into memorable experiences. It takes into account all of our different tastes and dietary restrictions while providing delicious recipes that even my picky eaters love! What sets it apart from other meal planners is how user-friendly yet sophisticated it is.
Finally found the perfect solution for my picky eaters at home!
Great ideas, slightly repetitive
As someone who loves cooking but struggles with coming up with new ideas constantly - this kit was perfect for me! The AI suggestions are always exciting and fresh which keeps dinners interesting. I've found myself saving so much time as well since there's no need anymore for last-minute scrambling around!
Your product rocks! My cooking experience has improved drastically since I started using your AI-optimized menus 🙌
Saves me so much time and keeps dinners interesting. Love it
This dinner kit has been a true lifesaver for me. The AI-optimized menus are spot-on and have made meal planning so much easier. Plus, the comforting meal ideas are just perfect for our family dinners.
recommend
As a busy parent, I've found this solution to be extremely helpful. No more last-minute stress about what's for dinner tonight - the calendar keeps everything organized and streamlined!
This bundle isn't just about food—it’s about creating memorable moments around the table. With its help, even picky eaters at home are satisfied with their meals! Plus, crafting my own cozy dinner calendar has made organizing meals much easier too
This dinner kit has truly transformed our family dinners. The AI-optimized menus are a game-changer, providing tailored suggestions that perfectly suit everyone's preferences at home. The guide filled with comforting meal ideas is just the cherry on top - it’s been an absolute delight to explore and try out new recipes. Now, our meals aren’t just about eating, but creating warm memories around the table.
A great tool that has transformed our family's dinner experiences.
wonderful
efficient
I love how personalized this tool is! It caters to even the most selective tastes in my family and has turned our meals into enjoyable experiences.
I used to struggle with meal ideas and pleasing picky eaters at home was always stressful. But ever since getting this dinner kit, things have changed for the better! The AI recommendations are always spot on and cater perfectly to our dietary preferences which is such a relief! Plus, having a set calendar means there’s no more last-minute scrambling for what to cook next.
convenient
This bundle isn't your typical meal planner – it’s personalized and really understands our tastes. With its help, even picky eaters at home are satisfied with their meals! Plus, crafting my own cozy dinner calendar has made organizing meals much easier too
The variety of recipes suggested by this AI tool is impressive. It's taken away the daily struggle of deciding what’s for dinner every night, making my life so much simpler!
delightful
I was skeptical about using technology in cooking but this tool proved me wrong! It offers practical benefits you'd expect: streamlining your cooking experience through AI-suggested recipes which are surprisingly accurate, eliminating daily stress of deciding what’s for dinner by providing variety each day; catering specifically towards picky eaters’ needs without compromising on taste or health.
As someone who loves cooking but struggles with coming up with new ideas constantly - this kit was perfect for me! The AI suggestions are always exciting and fresh which keeps dinners interesting plus saves so much time as well since there's no need anymore for last-minute scrambling around!
This bundle makes cooking fun again! With tailored suggestions that suit everyone's preferences, it truly takes out all guesswork from menu planning.