SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
AI suggestions are spot on. Best purchase I've made this year!
I've always struggled with meal planning, especially when it comes to pleasing everyone's taste buds. This dinner kit has been a game-changer! The AI-optimized menus are spot on and cater perfectly to our dietary preferences which is such a relief
As a parent of two very opinionated eaters, I appreciated the picky eater section more than anything. The suggestions actually felt realistic instead of overly fancy. The step-by-step calendar guide was clear and easy to implement. That said, I do wish there were a few more quick-prep options for nights when time is extremely tight. Overall, though, this kit delivers exactly what it promises—less stress and more cozy moments around the table
Thanks to this kit, we're creating warm memories around cozy dinners that everyone looks forward to. Definitely worth trying if you want to make your meals more enjoyable!
As a busy mom, I often found it challenging to plan meals that would satisfy everyone's tastes. The Easy Cozy Dinner Kit has been an absolute lifesaver in this regard. With AI-optimized menus, planning dinners is no longer a chore but something I look forward to doing. It’s not just about the food—it's about creating cozy moments around the dinner table.
Superb
very good!
As someone who loves cooking but struggles with coming up with new ideas constantly - this kit was perfect for me! The AI suggestions are always exciting and fresh which keeps dinners interesting plus saves so much time as well since there's no need anymore for last-minute scrambling around!
As a busy mom always on-the-go, this dinner kit has been my saving grace! No more stressing over what's for dinner or dealing with picky eaters. With personalized AI suggestions and a variety of recipes to choose from every night, I can now prepare meals that my family loves without any hassle!
Helpful, but needs more visuals
What makes this different from other resources out there is how tailored everything feels - right down to catering for the most selective tastes in your family. Combining expert advice with artificial intelligence gives you personalized meal plans that suit your needs perfectly while keeping things simple enough even if you're beginner in kitchen
It’s like having a personal chef who understands our tastes
The Easy Cozy Dinner Kit offers more than just great recipes, it provides a stress-free way of planning dinners that everyone will enjoy. Having customizable menus designed especially for picky eaters has ended all food-related battles at home - such relief!
Never thought I'd say this but...I actually enjoy planning meals now! 🍲🥗 It's become fun rather than stressful.
I'm always on the lookout for ways to make meal planning simpler, and this dinner kit has been a revelation. It takes into account all of our different tastes and dietary restrictions while providing delicious recipes that even my picky eaters love!
Thanks to this kit, we're creating warm memories around cozy dinners that everyone looks forward to every night. Definitely worth trying if you want less stress during meal times and more enjoyment!
innovative
If you're tired of running out of dinner ideas or dealing with fussy eaters at home (like me), then this bundle is definitely for you! The AI-powered recipe suggestions have made my life so much easier - plus the calendar keeps everything organized. Now, I can actually enjoy my evenings without worrying about what's for dinner
satisfactory