SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I appreciate how it adapts to my lifestyle and goals instead of being rigid.
Toolkit's AI prompts helped me rethink my food choices. No more guilt, just mindful eating.
I'm excited about combining wellness with technology in such an innovative way
The AI checklist is amazing! Simplifies daily decisions about what to eat. Saves so much time!
the mindful eating checklist is my favorite part of this bundle. simple yet effective, it guides me through daily decisions about food without any stress or guilt.
⭐️⭐️⭐️⭐️⭐️
🔥
The beginner-friendly recipe ideas have made healthy cooking less daunting for me :)
the AI prompts in this bundle are super helpful. they helped me reflect on my food choices and make more conscious decisions, which is something I've never experienced before
Could use more personalization examples for different lifestyles
The flexibility of these tools makes it easy to adapt to my lifestyle and preferences
as a busy adult, finding time to plan meals can be challenging. the AI healthy recipes tool was perfect for generating simple meal ideas quickly and easily
I'm impressed by how adaptable and sustainable this system is compared to traditional meal plans or eBooks. Instead of being a one-time read, these tools are something you can return to every day making them more personal and applicable regardless of lifestyle changes or preferences over time. This isn't just another digital resource; it’s an investment towards building healthier long-term relationships with food.
The healthy recipes generated through beginner-friendly prompts were not only nourishing but also deliciously simple to prepare even on busy weekdays
😊
I've been using this toolkit for a couple of weeks now, and I'm genuinely impressed with the results. The AI prompts are incredibly helpful in guiding my daily food choices without feeling restrictive or overwhelming. It's not just about what to eat but how to think differently about food, which has helped me develop more mindful eating habits. The checklist is straightforward and repeatable, making it easy to stay on track each day. Plus, the practical guidance for creating balanced meals—without calorie counting—is a refreshing approach that fits seamlessly into my busy lifestyle.
This toolkit is a breath of fresh air. I've been struggling with my eating habits for years, and this bundle has given me a new perspective on food. The AI prompts are so helpful in guiding my choices without being restrictive or judgmental.
Took a few days to see tangible results
Toolkit is a game-changer in mindful eating. AI prompts are super helpful!
Mindful eating without guilt or restriction? Yes please!
No more decision fatigue when deciding what to eat each day - such a relief!
Reset my eating habits with no overwhelm, all thanks to this toolkit's AI prompts.
I've found the guidance without judgment approach incredibly refreshing and effective.
just started using this toolkit and i'm already seeing a difference in my eating habits. it's like having a personal guide that helps you make conscious food choices, without the guilt or restriction. 🍎🥦
it’s so adaptable and sustainable, never thought I'd say that about an e-toolkit.