SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this digital bundle has taught me how to think differently about food.
i was skeptical at first but after using the tools in this package, i can confidently say that they work. it's not just about telling you what to eat but teaching you how to think differently about food
this toolkit meets you where you are in your wellness journey - perfect!
recommend
Not ideal if someone wants strict meal plans
This digital bundle is unlike any traditional eBooks or meal plans out there. With its endless reuse potential, it feels more personal and sustainable over time. What sets it apart is that it helps build healthier long-term relationship with food without guilt or restriction – something I’ve never experienced before! Downloading this toolkit was one of the best decisions I made towards transforming my eating habits.
creating balanced meals has never been easier thanks to the practical guidance provided in this digital bundle. no calorie counting involved, just satisfying meals every day
i always struggled with deciding what to eat each day but not anymore! the prompts in this toolkit save me time and reduce decision fatigue - such a relief!
Creating balanced meals without calorie counting - now that's something special! Practical guidance provided by the toolkit was easy to follow and truly satisfying!
the mindful eating checklist is a daily blessing, no more decision fatigue!
this bundle is amazing! the ai prompts are so helpful in developing awareness and intention around what i eat each day. no more decision fatigue or emotional eating triggers.
The best part about this digital bundle? It meets you exactly where you are. Whether you're just starting out or looking to refine your existing habits, it provides practical tools that adapt to your lifestyle and preferences.
If technology can be combined with wellness like this more often, count me onboard! Using artificial intelligence to create thoughtful eating prompts was an experience like none other!
Took time to understand how to use the AI prompts effectively
Requires consistency and self-discipline to get value
The AI checklist in the bundle helps me make conscious decisions daily - so helpful!
a unique approach to building healthier long-term relationships with food. i'm impressed!
Being a busy adult, finding time to make conscious food choices can be challenging. This bundle meets you exactly where you are in your wellness journey and adapts to your lifestyle and preferences perfectly! The best part? It doesn't tell you what to eat; instead it teaches how to think differently about food - so refreshing! The beginner-friendly prompts for meal ideas are simple yet nourishing - saves so much of my time deciding what to eat each day!
With this, I've built better meals without counting calories and reduced emotional triggers too.
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👍👍👍
this bundle is the real deal. no restrictive rules, just tools that adapt to your lifestyle and preferences. i'm really enjoying this journey towards healthier eating.
reset my eating habits without stress, thanks to this toolkit's AI prompts.