SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before this guide came into my life, it felt like I was in uncharted territory without a compass or map. But now? Now I've got the tools to navigate this wild terrain that is understanding my cat's needs. You know how cats can be right? One minute they're all purring and rubbing up against your leg, next thing you know they're giving you the cold shoulder as if you've just committed some unforgivable crime! And trying to figure out why can feel like solving an impossible puzzle. But thanks to this guide, those days are long gone. No more scratching my head wondering why Miss Whiskers won't eat her favorite tuna treat or why she seems less than thrilled with her new designer bed. This guide lays it all out - plain and simple. It’s not just about feeding times or finding the perfect toy either; there’s so much more depth covered in this guide which makes me appreciate our feline friends even more! The best part is that it doesn’t only help me understand what she wants but also helps me anticipate her needs before she even knows them herself! The bond between us has grown stronger since we’ve started communicating on a level we never could before. I gotta tell ya', every cat owner who feels lost should get their paws on this gem of a guide ASAP because trust me when I say: once you start understanding your kitty better - everything else falls into place
Great strategies, truly helpful!
Bought this bundle recently because my rescue cat was showing signs of stress - best decision ever! The advice is not only expert but also practical, I've seen a real difference in his demeanor since implementing some tips from Whiskers in the Shadows. Now he seems much happier overall 🐾
Creating a calming environment has never been easier than with these tips! My feline friend is thankful for the sanctuary we’ve made together 😻
This bundle: a lifesaver for my kitty.
Tailored advice, really works.
This bundle has been amazing for helping me handle any situation with my shy kitten.
The eBooks in this package have been very helpful in understanding what triggers my adult cat's anxiety and how to soothe him effectively. Especially love Managing Cat Anxiety During Thunderstorms, it offers step-by-step strategies which actually work! Can't recommend enough if you want your furry friend feeling secure and relaxed
Helpful, but not groundbreaking advice
I love the how to create a calming environment part, it made a big difference for my kitty
What I love about this bundle is that it covers all aspects of feline anxiety management. It has helped me understand my cat better and the techniques provided are simple yet powerful. Now, I can confidently say that I know how to handle any stressful situation with my furry friend.
A must-have if your goal is long-term peace for your stressed-out fur baby.
awesome
Made our home a true cat sanctuary!
⭐⭐⭐⭐⭐
Cat's anxiety? Solved! 🙌🙌🙌
necessary
The bundle is full of useful advice for anxious cats. My cat’s behavior improved, especially during storms. However, I wish there were more detailed examples on calming techniques for specific situations, like trips to the vet. The guides are easy to follow, and the eBooks are informative, but the layout feels a little basic. Overall, it’s been helpful, though I would have loved a bit more visual support.
Love the easy-to-follow tips, my cat's so calm now!
my cat is so calm now, love it!
Love the practical tips on creating a safe space for my kitty.
This isn’t just about calming your pet; it’s about understanding their emotional needs too – something that other guides often overlook.
My anxious cat seems so much calmer since I started using these strategies. The calming environment tips are especially useful.
excellent
Saw results instantly after applying these techniques - happy owner of a relaxed cat 🐱🐱🐱🐱🐱