SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this pack has completely transformed how i understand emotions - mine and others'. more patient and focused at work now.
i'm not usually big on writing reviews but felt compelled to share that this bundle has genuinely made an impact on my life the practical tips are fantastic and they're already helping me navigate tricky situations at work thumbs up from me 😊
Five stars aren't enough for this fantastic bundle! The modules are richly detailed yet simple enough even for beginners like myself to grasp the concepts easily. Every aspect of Emotional Intelligence is covered thoroughly which has greatly boosted my confidence when dealing with various situations both personally and professionally.
mastering EQ made easy, relatable and impactful 🎯
i don't know where to start from really its all very good stuff you learn new things about yourself everyday which is pretty cool if you ask me 😎 also helps big time in professional settings as well as at home no regrets buying this one 🙏
Practical steps to improve EQ have taken my communication skills to new heights. Highly recommended!
The depth of knowledge shared across these three books is amazing ❤️ It's given me tools not only to understand and manage my own emotions but also to empathize with others. I've seen a significant improvement in my interpersonal relationships since I started applying the principles taught here 🤝 It's like having an emotional compass guiding you towards success.
after reading this 3-in-1 bundle, i can confidently say that it has greatly impacted my life. the way it breaks down complex topics into understandable concepts is commendable 👏 not only have i become more self-aware, but also more understanding of those around me. all thanks to these books! they are indeed a treasure trove of knowledge on EQ 💎
the foundations pack is an absolute gem 💎 before diving into it, i struggled quite a bit with managing my emotions especially during high-stress situations but now? things have changed drastically for the better!!
👍 didn’t think i’d be praising any product like this but here we are less judgmental more empathetic it’s really transformed how i perceive things now
The knowledge gained from this 3-in-1 pack is invaluable! I've become more self-aware and learned to manage stress effectively - best decision ever.
this stuff works guys!! seriously after working through these resources i’m feeling so much more emotionally intelligent 💡 there’s no jargon just simple straightforward advice that anyone can follow plus its had such an amazing effect on all areas of my life ❤️
😊💕 I am so grateful for coming across this wonderful package! It has given me such valuable insights into how our emotions play a major role in shaping our lives. With its easy-to-follow guidelines, I have been able to manage my stress levels better while also improving relationships by understanding other's feelings more accurately.
wealth of knowledge, improved relationships ❤️🤝
no words could do justice to how transformative this package has been in shaping up my life 💫 no longer am i reactive or impulsive instead i’ve learned ways to channelize emotions positively leading towards success at every step
This comprehensive package has been instrumental in honing my EQ skills 🧠💡 The impact on both my personal growth & career advancement have been tremendous – definitely worth every penny spent!
I must say, this bundle exceeded all my expectations! Not only does it provide deep knowledge about emotional intelligence but also offers actionable tips for applying these principles in day-to-day life activities making them more fruitful & fulfilling Highly recommended!
Absolutely love this product! It’s insightful, comprehensive & incredibly useful for personal growth & success. Since getting into it, I’ve noticed a significant improvement in both my professional & personal relationships.
amazing... just amazing! the depth yet simplicity of this pack is astounding 👍
A precious find indeed! Noticed improvements in handling stressors, navigating relationships with ease 🚀
This bundle surpassed all my expectations! Provides profound knowledge about emotional intelligence along with practical tips to apply these principles daily - making life more rewarding. Highly recommended!
Never knew how important Emotional Intelligence could be until I got hold of this incredible package! Now, managing stress levels feels effortless; empathizing with colleagues seems natural; overall productivity shot up remarkably! This truly is an essential tool for anyone seeking success in life.
Comprehensive package honing my EQ skills magnificently. Tremendous impact on personal growth & career advancement 👏👏
I'm usually skeptical about self-help books but this pack was different ☺️ The approach taken by the authors is unique - instead of just theories, they provide actionable strategies for improving one's EQ which I found very helpful 🙌 My perspective towards emotions has changed drastically and I believe anyone who reads these will definitely benefit from them.
This bundle? Pure magic. Navigating tricky situations has become less stressful, love it!