SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Emotional Intelligence Foundations Pack has been instrumental in helping me succeed at work. My communication skills have improved dramatically; colleagues even complimented on my newfound ability to handle tense situations calmly. This is indeed an investment towards personal growth and professional success.
This set has empowered me to navigate emotional scenarios effectively while keeping composure.
The lessons here are practical yet powerful; they've significantly boosted my interpersonal skills at home and office alike.
understanding emotions better equals less stress, more happiness & promotions at work! worth every penny. 💼
The teachings within these books have opened doors 🚪 Never before did I realize how much control we have over our emotions and the power they hold. The pack is filled with actionable advice that has helped me in both my personal and professional life.
this pack? pure gold 💛 never knew improving EQ could make such a difference now dealing with difficult people doesn’t feel as challenging anymore plus i’m learning so much about myself too total win-win situation if you ask me
i'm not one for reviews but had to share how much I've improved since starting this guide 🎉 practical tips aplenty that you can apply instantly...it’s magic ✨
using this pack made me realize the importance of eq not just iq. now i can manage emotions better which leads to less stress more productivity at work 😊😊
never thought i'd be writing a review but here goes... this pack is like your personal guide to understanding emotions it's helped me a lot especially in dealing with difficult people at work 👌 the best part? you get to apply these learnings not just at work but also in everyday life situations 🎉
these books have truly changed how I see myself and everyone around me 🌟 they offer such enlightening views on EQ that are not just eye-opening but also empowering! The content is well-structured, making even complex ideas easy to grasp. A great investment for personal and professional relationships 💼
this eq mastery pack? pure gold 👍 never thought id be saying that about any product but here we are it’s made such a difference in how i perceive things now – less judgmental more empathetic really helps in navigating tricky situations at work and home i'm genuinely impressed
The depth of knowledge offered by this bundle blew me away: practical advice coupled with profound insights into human emotionality — all contributing towards greater success personally and professionally!
was skeptical at first but wow, what a difference it has made. understanding emotions never felt easier 💡
👏👏 Kudos to the creators of this bundle! It's a comprehensive guide that has helped me understand how crucial emotional intelligence is for success. I've learned so much about empathy, self-awareness, and managing emotions effectively. This pack is a must-have if you're looking to improve your EQ skills.
This 3-in-1 bundle is pure gold - each book reveals something new about myself and others around me 👏
The knowledge gained from this bundle has proven priceless on many occasions already – be it dealing with difficult colleagues or navigating tricky family dynamics. It provides clear guidance on how to handle various emotional scenarios effectively while maintaining composure.
no capitals needed to say how much i love this bundle!
I was skeptical initially but took the plunge anyway...and boy am I glad I did! This bundle offers valuable tools for mastering your own emotions and understanding those of others around you - invaluable skills that everyone should possess.
Astonishingly insightful! These readings have not only enriched my understanding of emotional intelligence but equipped me with tools to master it.
realized the importance of eq not just iq using this bundle. better emotion management leads to less stress more productivity 😃😃
this 3-in-1 bundle has been a huge help in mastering my EQ. Each part brings something new to the table - different insights about feelings, their management & impact on success 🎯 what struck me most was how relatable the examples were - everyday situations we encounter but never realize their importance in our emotional health ⚖️ Highly recommended!
So insightful and comprehensive...it’s been invaluable in helping me understand myself better.
used to let feelings control me, not anymore!! noticeable improvement in handling stressful situations 😁
this bundle has been instrumental in boosting my communication skills at work 👍 colleagues are noticing my ability to handle tense situations calmly - truly an investment towards personal growth.
okay so didn't think i would write a review but here goes...this stuff helps big time both professionally and personally especially when dealing with difficult people 👌