SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have been using these guides for weeks now and they're amazing! They really help you understand yourself better, improve your emotional intelligence, and foster personal growth 💪💯.
so glad i invested in this package it has transformed how I understand and manage emotions the guides are insightful yet simple making learning enjoyable plus the checklists ensure no crucial steps towards improving EQ get missed
Being someone who always struggled with understanding my emotions, finding this bundle was like striking gold! It’s packed full of practical tips and techniques that help me manage my feelings better than before. The best part? Seeing positive changes in myself as I grow personally each day.
you know sometimes it feels like we're all running around like headless chickens trying to figure out our emotions well this bundle was a breath of fresh air for me it made understanding myself so much easier with its simple yet effective guidance i'm able to navigate through life's ups and downs without feeling overwhelmed i love how the checklists break down each aspect into manageable chunks making it less daunting than other resources out there plus they're super easy to follow which is perfect for someone as busy as me 😊
What a fantastic set of guides! They’ve given me new insights into my own emotional landscape that I never thought possible before. Each guide offers practical advice on enhancing one’s Emotional Intelligence (EI), leading towards substantial personal growth over time. The checklists included are particularly helpful - serving as handy reminders about what actions need taking next or highlighting any overlooked areas needing attention. My interactions with people have improved dramatically since starting these guides; everyone notices the change too!
This bundle is truly an invaluable resource! It provides comprehensive yet accessible guides on how one can enhance their EQ, paving the way for significant personal growth. What sets it apart from other self-help materials I've come across is its focus not only on theory but also application - each guide comes with actionable tips that make implementing newfound knowledge less daunting than expected. Additionally, there are handy checklists included which serve as excellent reminders of key points covered throughout each guide.
not usually into self-help but this bundle has changed my perspective. handling stress and conflict is easier now 👍✨
i've got say hands down one of the best investments i’ve made for self-improvement recently you know those moments where you feel stuck emotionally well these guides provide actionable steps that help navigate through such times plus they’re super easy understand even if you're new concept emotional intelligence ❤️ also kudos creating handy checklists makes tracking progress breeze definitely worth try folks
This has been instrumental in improving my emotional intelligence. Big thumbs up! 👍
i love how comprehensive this bundle is!! it covers everything from understanding your own emotions to improving relationships with others...and the best part? there are checklists so you can see exactly how far you've come!!! 😄😄
i've seen significant personal growth since using these guides and checklists. they're straightforward yet incredibly effective.
this product is everything you need if you're looking into improving your emotional intelligence 😊 seriously though it has had such a positive impact on my life already since starting using the guides and checklists provided by the bundle there's so much valuable information packed into each guide that helps you understand yourself better plus the checklists make sure you're staying on track with your progress 😉💪
An invaluable resource for boosting emotional intelligence! Each guide offers a deep-dive into different aspects of EQ - all made easily digestible with user-friendly formats. Checklists included make progress measurable and achievable!
wow just wow 👏 i never knew i needed something like this until i got it... these guides & checklists are soooo helpful in understanding myself better... they’ve made such a big difference in my life already... thank you!!! 😊
The simplicity yet effectiveness of these guides blew me away 👏 From identifying areas of improvement to providing actionable steps towards personal growth – I couldn’t ask for more.
feels like i've found the compass to navigate my emotional world. simple yet effective guidance, less daunting and super easy to follow 😊
Skeptical at first, but the comprehensive guides and clear checklists have been incredibly helpful towards achieving personal growth.
I am absolutely loving this package of guides and checklists! Not only do they provide clear instructions on improving emotional intelligence but also foster personal development at an incredible pace. These resources are truly invaluable for anyone looking forward to enhancing their EQ skills 👍.
this bundle is simply amazing isn’t it? i’ve always struggled with managing my feelings especially when under pressure but thanks to these resources things have changed drastically 🙂 each guide offers unique perspectives on different aspects of emotional intelligence making them incredibly comprehensive moreover the checklists serve as great reminders ensuring nothing gets overlooked honestly couldn’t ask for anything better 💯
This bundle... Wow! Just wow!! It's like having a personal coach guiding you towards becoming more emotionally intelligent 😮 Every guide provides valuable insights into understanding our feelings better while offering practical tips on how to handle them. The checklists are a godsend, ensuring I stay on track with my journey of personal growth. If you're looking for an effective way to improve your EQ, look no further! 👏👏
this roadmap isn't just about improving emotional intelligence; it’s about transforming as a person altogether!! i'm seeing changes in myself that i never thought possible before 🙌🙌
amazing resource for managing feelings under pressure. couldn't ask for anything better 💯
Absolutely fantastic resource for anyone looking to grow emotionally and personally! The guides are clear, concise, yet incredibly informative. Plus the checklists keep me motivated by showing real-time progress.
A straightforward guide to improve EQ skills, simple yet effective. 👍
This set of materials was like striking gold for me! They've helped me manage my feelings better than ever before 💯