SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good enough for personal growth.
Wow, this bundle is simply amazing! 😍 It's like a personal coach guiding you on how to navigate your emotions. The digital guides are easy to follow and the checklists help keep track of progress. I've definitely seen improvements in my emotional intelligence since using it.
Wow, this bundle has really helped me understand my emotions better. The digital guides are so easy to follow and the checklists keep me on track. I've seen a huge improvement in how I handle stress and communicate with others! 🙌
🌟 This bundle is absolutely amazing! I've been feeling so much more in tune with my emotions and understanding others better too. The digital guides are easy to follow, and the checklists keep me on track. A real life-enhancer for sure!
This bundle is just amazing! It has truly helped me unlock my emotional intelligence. Highly recommended! 👍👍
Absolutely loved it! A real mood booster 😊
Wow, what a life-changer! I've always struggled with understanding my own emotions and those around me. This bundle has helped me unlock a whole new level of self-awareness and empathy. The digital guides are easy to follow and the checklists make it simple to track progress. Highly recommend for anyone looking to better themselves emotionally! 😊👍
👍 This bundle is quite something! I've been searching for some guidance on emotional intelligence and this one hit the mark. The digital guides are easy to understand, and the checklists keep me organized. It's made a real difference in my life.
i never thought i'd find something that would help me grasp emotional intelligence but here we are 😊 the four guides are super informative, easy to understand and apply in real life situations. plus the checklists keep everything organized which is great for someone like me who tends to forget things easily!
since getting this EQ mastery kit, i'm seeing things differently 👀 it's helped me understand my emotions, why they happen & how to handle them better. the checklists are so handy too! definitely worth every penny 💰
Wow, this bundle really helped me understand my emotions better. I used to struggle with expressing myself but now, it's a breeze! The checklists are super handy too. Highly recommend for anyone looking to improve their emotional intelligence! 👍👌
🌟🌟🌟🌟
i can't believe how much i've grown since getting these guides & checklists 😮😮 honestly thought it was going to be another one of those self-help things but boy was i wrong! each guide is filled with practical advice that actually works 🎯 no jargon or fluff, just straightforward tips for improving your emotional intelligence ✔️✔️ the checklists make sure you don't forget anything important either 👍👍 i feel more aware of myself now and understand others better too ❤️❤️ highly recommend!
Never thought I'd be one to rave about a digital guide bundle but here we are! It's truly helped me unlock my emotional intelligence. Now, I can better understand and manage my emotions, which has improved both my personal and professional relationships. Worth every penny!
This bundle is a breath of fresh air! It's helped me understand and manage my emotions in ways I never thought possible. 😊👍
Really impressed with these guides, they've helped me unlock a new level of self-awareness and empathy. Highly recommend! 🙌
Wow, this bundle has been a life-changer! 🙌 The guides are so insightful and the checklists keep me on track. I've noticed an improvement in my relationships and overall happiness since using it. Highly recommend to anyone looking to boost their emotional intelligence!
this bundle is a breath of fresh air! it has helped me understand my emotions better and handle situations with more grace. the digital guides are easy to follow and the checklists keep me on track. definitely worth every penny 👍
Unlocking EQ was never this easy and fun!
never thought i'd be one for self-help stuff but this emotional intelligence bundle has really opened my eyes 👀 the digital guides are easy to follow and the checklists make sure i'm on track. seeing a huge improvement in how i handle emotions - mine & others'.
Wow, just wow! This bundle is a lifesaver. I've been struggling with managing my emotions and this guide has helped me unlock so much more about myself 😊 It's worth every penny.
i've been using this digital guide for a few weeks now, and it's honestly changed my life. i'm much more in tune with my feelings & handling challenging situations has become significantly easier. never thought an online resource could be so impactful 😊
I must say, i'm really impressed with these guides and checklists 👌 they're not just informative but also practical. They've helped me understand myself better and improved my interactions with others significantly. This is exactly what i was looking for!
I must say, this is quite possibly one of the most transformative purchases I've ever made! These four digital guides along with helpful checklists have allowed me to explore emotional intelligence like never before. Each guide is beautifully crafted; simple yet profound insights that anyone can comprehend and apply into their daily lives 💡I love how accessible they are too - being digital means having them right at your fingertips whenever needed. No longer do I feel lost navigating tricky social situations or personal dilemmas; instead, equipped with newfound understanding and confidence ⭐️
🌟 This bundle is everything! It's like having a personal coach guiding you towards better emotional health. The digital guides are easy to understand and the checklists keep me on track. I'm feeling more balanced, confident, and in control of my emotions now. 🙏