SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm not one to leave reviews usually but i felt compelled after using this amazing bundle 👍 before diving into these guides, i was skeptical about how much they could really help me improve my emotional intelligence but boy was i wrong 🙈 the content is rich yet digestible and each guide complements the other perfectly creating a comprehensive learning journey 👌the checklists are such useful tools too helping me apply what i learn practically which has made all the difference honestly now i handle situations better communicate effectively and feel more confident in myself ☺️
sooo good!!! i'm not usually one for digital stuff but these are really easy to use and super helpful. they've made me more aware of my feelings which has improved my relationships with others. definitely worth the investment 😊
Wow, just wow! 🌟 This bundle is like a secret key to understanding emotions. I've always struggled with expressing myself and understanding others but these guides have been an eye-opener. Checklists are simple yet powerful tools that help me stay on track. A big thumbs up from me 👍
i got this bundle as a gift from a friend who knew i was struggling with managing stress and emotions at work 🎁 honestly i wasn't sure what to expect but after going through the guides, they're amazing! there's so much valuable information packed into them that you can tell whoever made this really knows their stuff 👌 the checklists have been super helpful too because they give you practical steps to apply what you learn which is something i always struggle with when reading self-help books or articles online 📚 now instead of getting overwhelmed by emotions at work, i feel confident handling whatever comes up 💼 definitely worth every penny.
i'm honestly so impressed by these guides. they've made such a difference in the way i handle my feelings and relationships. never thought i'd say this about an EQ mastery bundle but here we are... loving it!
who knew understanding emotions could be this easy? i'm seriously in love with this bundle. the digital guides are super informative and the checklists keep me on track. it's like having a personal emotional coach at your fingertips.
Wow, this bundle is a real treasure! I've been looking for something to help me understand my emotions better and this did the trick. The digital guides are easy to follow and the checklists keep me on track. It's like having a personal coach in your pocket! 🙌👏
i was skeptical at first but this digital guide pack really opened my eyes 👀 it’s like i found a new way to understand people around me and most importantly myself
never thought i'd be this impressed by a digital product! the guides in this bundle are so insightful and easy to understand they don't just throw information at you but guide you step-by-step towards mastering emotional intelligence it's truly life-changing.
The digital guides in this package have been instrumental in helping me unlock my emotional intelligence. They're clear, concise and incredibly insightful - perfect for someone like me who was new to the concept of EQ. Plus, the checklists make tracking progress easy-peasy.
Wow, this bundle is amazing! 🤩 I was skeptical at first, but it truly has changed my life. The digital guides are so easy to follow and have really helped me understand myself better. I've been able to identify my emotions more accurately and deal with them in a healthier way. Plus, the checklists make sure that you're not missing anything important along the way. It's like having a personal coach guiding you through your emotional journey - how cool is that? 😎 My relationships both at work and home have improved dramatically since I started using these materials; can't recommend enough!
never thought i'd be one for digital guides but these ones? total winners 👍 they're easy to follow and really helped unlock a new understanding of myself, plus the checklists make sure i'm keeping up with everything
This product has been instrumental in unlocking my emotional intelligence 🧠 The four digital guides provide comprehensive yet understandable information while the checklists ensure that no step is missed out on this journey of self-discovery.
This set of digital guides has been an absolute revelation for me! As someone who previously struggled to effectively manage their emotional responses, this product has acted as both an educational tool and practical guide towards achieving greater emotional intelligence. The content within each guide is comprehensive yet easy-to-understand; it provides actionable advice that one can readily incorporate into daily life. What’s more? Their checklists serve as useful reminders ensuring consistent application of learnt strategies – making progress measurable & achievable 📘👍 Personally speaking, since using these resources – there’s noticeable improvement in both professional & personal interactions; resulting in enhanced overall satisfaction & well-being.
This bundle is a gem! My emotional intelligence has skyrocketed and I feel more in tune with myself and others. 💪🌟
This collection of digital guides has been an absolute blessing! It's helped me unlock a deeper understanding of not only my feelings but also those around me. The inclusion of checklists ensures that I am making progress consistently – a truly superb resource!
Unlocking my emotional intelligence has been transformative! This digital guide and checklist combo is the key to self-awareness and personal growth. 💡💪
the best thing i have ever invested in... seriously!!! this pack is like having your own personal emotional intelligence coach at hand whenever you need one. the 4 guides are so detailed yet easy-to-understand & the checklists keep me on track every day 📚💪 no more guessing games with feelings now!
so i got this bundle right? didn't expect much but wow was i wrong 😮 it gives you these checklists that make understanding your feelings so simple! it’s like someone turned on the lights in a room i've been stumbling around in forever. if you're looking for something to help with self-awareness, this is it.
wow just wow! this bundle has been a life-saver for me 😊 it’s helped me understand my feelings better and i’ve noticed improvements in how i handle stress. the checklists also make it super easy to stay focused on my journey towards emotional intelligence.
I've always struggled with understanding my emotional responses, but this EQ Mastery Bundle has been incredibly helpful. The four digital guides provide clear instruction, while the included checklists make tracking progress simple. Highly recommended for anyone looking to unlock their emotional intelligence.
This pack has truly been a revelation! It's helped me unlock new levels of emotional intelligence. 🚀
These resources have truly helped me tap into a deeper understanding of myself. The clear structure and practical tips are just excellent - they make learning about emotional intelligence enjoyable and straightforward. Now I feel more emotionally balanced than ever before!
These resources have truly transformed my life - I now feel more confident and capable of handling any emotional situation that comes my way. The guidance provided is clear, concise, and incredibly helpful! A must-have for anyone seeking to unlock their emotional intelligence.
As someone who's always had difficulty expressing emotions, this package was a godsend 🙏 The digital guides were packed full of useful advice on how to unlock my emotional intelligence. And the checklists? Perfect for keeping track of progress! It's definitely helped improve my relationships both personally and professionally.