SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is top-notch! The guides are easy to follow and provide practical advice for enhancing emotional intelligence. The checklists serve as excellent tools for daily reflection too - they've become part of my routine now. My communication skills have significantly improved since using them 🙏
wow...this product has changed how i see things. it’s not just about knowing what to do but understanding why we feel certain ways and how to manage those feelings better. the checklists are super handy too, they help you track your progress 🚀
never thought i'd find something like this online but wow, it's been amazing! understanding myself better has made such a difference. love the checklists - they're so handy for keeping up with things. would recommend to anyone who wants to improve their emotional intelligence 😊
never thought i'd find something so helpful online but here we are. these guides have helped me unlock my emotional intelligence like nothing else before. they're clear concise and practical which makes it really easy for anyone to use them.
Seriously, this bundle has been an incredible tool for unlocking my emotional intelligence 🗝️ The guides are super insightful and the checklists make it so much easier to apply what I learn into daily life. My relationships have improved dramatically because of this!
The EQ Mastery Bundle is truly exceptional. It's not just about reading - you get practical tools like checklists that aid in applying what you learn. My interaction with others has improved tremendously thanks to this product.
never thought i'd be this impressed but wow 😮 the content is top-notch and it's made a huge difference in how i perceive things around me now. it’s like having an emotional compass guiding you through life.
wow...just wow! never thought i'd find something so effective in helping me navigate through my feelings and reactions 🎯 each guide in this bundle is insightful, practical and easily understandable - a real gem 💎 plus the checklists? super handy!
I must say, I'm genuinely surprised at how much of a difference this bundle has made in my interactions with people around me. The digital guides are well-written, clear, and practical - no jargon or confusing concepts. The checklists? Pure gold! They serve as great reminders for daily practice. It's transformed the way I handle emotions - mine and others'. Highly recommended!
This EQ Mastery Bundle...it’s just something else! A true companion for anyone looking to unlock their potential by understanding their emotions better. Each guide offers detailed insights into different aspects of Emotional Intelligence (EQ) which are easy-to-understand yet profound in content. And let's talk about those handy checklists - they’re fantastic as quick reference points or reminders when needed most 😉 Trust me guys, if you want to see real improvement in your interactions with others and feel more balanced within yourself – don’t hesitate – invest time into exploring this resourceful bundle.
I must say, this package of guides and checklists was exactly what I needed! My ability to handle emotions - both mine and others' - has improved dramatically since I started using these resources. They're straightforward yet insightful; definitely worth every penny!
The checklists in the bundle are amazing! They provide clear steps for improving emotional intelligence. After using them, I feel more confident interacting with others. These guides have genuinely improved my life!
This bundle is an absolute treasure trove of insight! Each guide offers practical advice on understanding your emotions, while the checklists serve as handy reminders throughout your journey towards increased emotional intelligence. The change in myself since starting this program has been profound - A must-have!
I must say, these materials exceeded my expectations tremendously! They provided practical ways for improving emotional intelligence which I found very useful in both my personal and professional life. With its easily digestible content and handy checklists, it's been an invaluable tool for growth. 👏😄
This set of guides is quite remarkable! It’s provided an insightful journey into my own emotional landscape, offering practical tools for self-improvement along the way. The checklists ensure continuity in progress while maintaining simplicity throughout the process.
This bundle has been an absolute revelation for me! Each guide offers unique insights into understanding one’s own emotions, while the checklists serve as handy tools for daily reference. A must-have if you want to enhance your emotional quotient!
The EQ bundle has truly opened my eyes 👀 It’s helped me unlock a new level of understanding about myself and those around me. The 4 digital guides are incredibly insightful, offering practical advice that can be applied daily. And let's not forget about the handy checklists - they're a great tool for maintaining progress!
I must say that this package truly exceeded my expectations 👍 The guides are packed with insightful information which is incredibly helpful in understanding one's emotions. Plus, the checklists serve as an excellent tool for maintaining consistent progress! Highly recommend!