SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this bundle has been such a help for me. i'm feeling more zen and less stressed every day. it's so practical and easy to use.
I appreciate how comprehensive and actionable each guide is. They're filled with expert advice and easy-to-follow steps that fit into my busy schedule.
If you ever felt overwhelmed by parenting duties, get this bundle ASAP! You'll learn to balance your life and find joy even in the busiest days.
This bundle has been a beacon of hope in the chaos that is modern parenting. The stress reduction techniques have made me feel more at ease, and I'm able to handle my busy schedule much better.
the emotional resilience checklist keeps me grounded no matter what.
not just surviving but thriving as a parent – that's what this bundle achieves.
Whether you’re new or experienced in parenting, you'll find these resources immensely helpful. They provide motivation & support needed to navigate confidently through parenthood.
feeling zen and thriving thanks to these guides
i'm more energized and less stressed after using these resources
my spouse and I are stronger together
Stronger Together helped us navigate through parenthood as partners...not just parents
a stronger partnership with my spouse? this bundle made it possible
Downloading this bundle was one of my best decisions. It has helped me take control of my parenting journey and everything just seems to fall into place now
All five digital downloads offer such diverse content yet they all work towards one common goal: motivating parents to thrive
thriving without guilt guide helped prioritize my needs - feeling so much better now!
i've become more supportive as a partner after reading stronger together 👫
Staying zen with the kids has never been easier, thanks to this bundle.
I've been a parent for years and wish I had something like this earlier. It's perfect for parents at any stage of their journey.
🔥🔥🔥
Thriving parenthood made easy with this resourceful bundle, stress less and enjoy more
Appreciate how this product addresses the unique challenges we face as parents today. The tools are practical and easy to incorporate into our hectic lives.
Helpful bundle, bit text-heavy.
This package focuses on emotional well-being which I think is crucial for parents today. It teaches you how to build emotional resilience, reduce stress, and cultivate a mindset of thriving in your personal and family life.
the self-care activities are simple but effective. they fit into my routine easily and leave me feeling refreshed.
The self-care guide included in this pack really helped me prioritize my needs without feeling guilty. It's a refreshing perspective that every parent should adopt.