SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle made packing school lunches a breeze. 🙌
The tips are practical and fit seamlessly into our routine. Great stuff!
weight management tips, helpful.
This bundle is pretty handy, especially the guide on managing sweets and desserts. My kid didn't even notice we cut down sugar! However, I found it a bit pricey.
No more picky eaters at our house thanks to these strategies, so grateful!
Such a lifesaver for us parents. The dessert guide is genius - no more meltdowns!
Saved so much time with the ready-to-use checklists.
I appreciate how this system takes away stress from meal planning👍 Would be perfect if they had an app version too!
Picky eater approved 👍
Practical advice that fits into our routine - just what we needed.
Finally found a way to limit desserts without meltdowns - thank you Everyday Nutrition System for Healthy Kids.
Realistic strategies that work.
This bundle transformed mealtime into an enjoyable experience for me and my little ones - can't recommend enough!
kids are actually eating healthier 🥳
Makes healthy eating simple and fun, couldn't ask for more.
Gained confidence in managing child's weight.
Packing lunches has never been easier thanks to this fantastic resource!
Love the easy strategies for sneaking nutrition into meals, works like a charm!
No more dessert meltdowns, thank you!
This bundle is amazing! The lunch checklist has made school mornings so much easier.
I'm saving so much time with ready-to-use checklists. Meal planning is no longer a chore but a breeze!
Healthy school lunches, sorted.
The Everyday Nutrition System is fantastic! I've struggled with getting my kids to eat healthily, but the creative methods in this bundle have really helped sneak more nutrition into their meals.
A must-download for parents aiming healthy eating habits at home.
This digital download is perfect for busy parents who want to ensure their child's health and nutrition are on point. The practical tips are easy to implement in our daily routine, making it easier than ever before to promote healthy eating habits.