SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Power of Positive Self-Talk guide was exactly what I needed! No toxic positivity here, just healthier self-talk habits that have made me feel mentally stronger than ever before.
Seriously helpful for personal growth.
Fantastic resources for flipping negative thoughts into positive power. I've noticed a huge difference in my mindset.
Fine
I've been using this bundle for a few weeks now and I can't express how much it has helped me. The strategies are simple yet effective, and they really work in everyday situations. It's not just about being positive all the time, but rather learning to flip negative thoughts into positive power. This is something that I have struggled with for years, so finding a resource like this that offers practical tools and guidance has been invaluable.
As someone who deals with stress on a daily basis, one of my favorite aspects of this bundle is its focus on staying emotionally grounded during challenging times. The checklists provide clear steps to follow when things get tough, which helps me feel more in control of my emotions and reactions. Plus, the exercises are easy to fit into my busy schedule - no complicated theories or practices here!
This isn't your typical mindset download—it's so much better! Short reads with actionable checklists make applying what you learn immediately really easy. Plus, the strategies are realistic which makes them actually workable in daily life.
The checklists are a lifesaver for creating daily routines that aren't overwhelming. So useful!
Breaking negative thought patterns seemed impossible until I started using these guides and checklists—the prompts are incredibly helpful! Feeling stuck in loops of negativity is no longer an issue for me thanks to this amazing resource.
Create a supportive daily mindset routine without feeling overwhelmed? Yes please! This toolkit has helped me do just that—now every day starts on a positive note :)
Great daily reset tool, wanted more advanced techniques.
Easy to use, really works.
This toolkit has made me feel more confident and mentally strong - it really works.
I've been using this bundle for a few weeks now, and I'm seeing some real improvements in my mindset. The strategies are practical and easy to implement into my daily routine. It's not just about being blindly optimistic - it's about realistic positivity that works even when life isn't playing fair.
Absolutely love Bright Side Up. Helps keep things in perspective when life isn't playing fair
As someone who struggles with negative self-talk, the Power of Positive Self-Talk guide has been incredibly helpful. It doesn't promote toxic positivity but instead offers healthy ways to build better self-talk habits. I feel more confident and mentally strong since starting this program.
This is the perfect toolkit for anyone working on personal growth – you won't be disappointed.
Stressful day? Not anymore. 💪
The Rewiring Negative Thoughts into Positive Power tool is a standout feature in this collection! Breaking negative thought patterns can be challenging, but with the guided prompts provided, it feels much more manageable. Plus, there's no overwhelming theory – just clear guidance and practical tools!
This bundle feels realistic and grounded, which I appreciate. It doesn’t push toxic positivity, and the tone is supportive. I did notice a bit of repetition between “Talk Yourself Up” and the checklists, but overall it’s a solid personal growth resource.
If you're feeling stuck in negative thoughts or low motivation, this bundle will help reset your mindset.
👏👏👏
If you're looking for something different from generic downloads out there then look no further! This bundle combines short reads with immediate applications making learning new strategies exciting rather than tedious
Mindset shift was surprisingly easy.
What makes these resources truly unique is how human they feel; gentle yet effective. They've helped me stay emotionally grounded during stressful situations which was always a big challenge for me before.