SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love how realistic these strategies are! They're gentle yet effective—perfect for someone like me who wants to stay emotionally grounded during stressful times but hates toxic positivity.
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This bundle is like having a personal coach guiding you towards positivity. It’s helped me rewire my negative thoughts into positive power!
I love how realistic these strategies are! Unlike other mindset resources I've tried before, there's no toxic positivity involved; instead it encourages healthier self-talk habits while acknowledging that life isn't always fair. This feels much more genuine and human to me.
One thing i really appreciate about this bundle is how it breaks down the process of changing negative thought patterns. The guided prompts and checklists are super helpful, and they've made a noticeable difference in my daily mindset routine. I feel more optimistic, confident, and mentally strong thanks to these resources.
The Power of Positive Self-Talk guide has changed my life! My inner voice is so much kinder now
Loving how easy-to-use the exercises are - they fit perfectly into real life.
Clear mindset strategies, though some sections felt brief.
I love how each guide works on its own but also together as part of a complete system for everyday optimism. The combination of short reads with actionable checklists makes learning engaging and application seamless.
Boosted my daily optimism!
Absolutely love the practical tools.
The realistic strategies have been such an asset - they work perfectly with everyday situations!
What a fantastic toolkit! I've been feeling stuck in negative thought loops for a while, and this bundle has been my go-to resource. The realistic positive thinking strategies have helped me navigate everyday situations with ease and grace. It's not just about blind positivity but real, human optimism.
I bought this during a stressful season at work, and it helped me create a simple morning mindset routine. The daily checklist keeps me consistent, and the “Flip the Script” guide gave me language to challenge negative thoughts. My only small critique is that a few sections could dive deeper into long-term resilience building. Even so, the bundle feels organized, supportive, and easy to actually apply in everyday life.
These eBooks have truly made me feel more optimistic and confident. Perfect for anyone working on personal growth.
This is an amazing resource for personal growth. Since using it, I've noticed significant improvements in my self-talk habits. No more toxic positivity here - only healthy conversations with myself that build confidence and mental strength!
The guidance provided in these resources is clear and practical, not filled with complicated theory 👌
I like how realistic the tone feels — not overly positive or preachy. The exercises are easy to follow and practical. My only small critique is that some pages could use more visual spacing to make longer sections lighter to read.
This toolkit is a lifesaver, it has really transformed my daily mindset routine.
This isn't your run-of-the-mill mindset download; it’s unique because it provides gentle yet realistic strategies for cultivating daily optimism. Small mindset shifts have led to lasting positive changes in my life since using these guides.
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Bright Side Up: How To Stay Positive When Life Isn’t Playing Fair was a standout for me. It’s full of practical advice on how to stay hopeful even on hard days - something we could all use more of!
As someone who struggles with overthinking, this bundle gave me a framework to pause and reframe my thoughts. The prompts are easy to follow and not overly complicated. I just wish there were a couple of longer case studies to show how the strategies work in more complex real-life situations.
This toolkit is ideal if you want to build emotional resilience and stay hopeful even during hard times.