SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wow, this is just what i needed 😌 the stage performance tips have really upped my game - no more stage fright for me 🙅♀️ also loved the therapy start-up guide; it gave me the courage to finally seek help.
💕
If you're looking for personal growth, look no further. This collection of guides helped me conquer my fears and step into my power
Amazing! Writing has never been this easy and fun.
Since downloading this bundle, my life has truly transformed. I've always struggled with confidence issues, particularly when it came to expressing myself through writing and public speaking. But the guidance provided in these resources is top-notch! The step-by-step plans are practical and easy to follow, helping me overcome my fears one by one. Now, whether it's penning an email or delivering a presentation at work, I do so with clarity and self-assurance.
Cooking? I'm fearless now. Thanks to this bundle!
Starting therapy was daunting for me, but thanks to this bundle, I felt prepared and confident enough to begin my journey of self-improvement.
Great
I was initially hesitant about starting therapy but the 'From Hesitation to Healing: Start Therapy' guide really helped me take that leap of faith 🙏 It equipped me with the confidence needed to embark on this journey of self-improvement and healing...and for that i am eternally grateful!
What an amazing bundle! I've been struggling with self-confidence for a while, but this has truly helped. The writing guide alone boosted my confidence significantly, and the cooking guide transformed me into a fearless chef in my own kitchen. Highly recommended!
This helped me find my rhythm in music, so cool!
The career transition guide was exactly what I needed when changing jobs recently. Navigating change can be tough, but not with the right tools at hand.
I must say this bundle is perfect for personal growth and development; it offers so much more than just positive thinking - it’s practicality personified! From overcoming stage fright with the Stage Confidence Guide (which by the way works wonders), to seeking therapy confidently with Hesitation to Healing...this collection has got you covered on all fronts 👌 So if you're looking forward to boosting your confidence in different areas of life or taking on new challenges courageously like I did...don't hesitate! Download this ultimate digital bundle today!
Loving the creative exercises for artistic confidence.
I've always struggled with asking for help...until now. The last resource in the bundle taught me how to reach out confidently and effectively.
Taking control of your confidence has never been easier than with these resources at your fingertips ✨ If you're ready for a fearless version of yourself, don't hesitate!
I own the stage now with powerful vocal techniques.
This bundle genuinely helped me feel more comfortable speaking up at work and even trying new recipes. Some sections overlap in advice, but overall it’s structured well and easy to follow. A solid resource for anyone rebuilding confidence step by step.
No more stage fright here - confident performer alert!
The transformation wasn't overnight - it took time, patience and lots of practice. But each day brought small victories; from overcoming stage fright (thanks 'Fearless Performance: Your Stage Confidence Guide') to finally being brave enough to ask for help ('Brave Enough To Ask'). Today I feel more confident than ever before - ready and capable of taking on any challenge life throws my way
Wow, this bundle is a life-changer! I started with Your Words, Your Power and my writing has never been better. The tips are practical and easy to follow - no more writer's block for me! 📝
I was always scared of public speaking until I found the From Whisper to Stage guide in this collection. It transformed my voice, made me own the stage like a pro. If you struggle with confidence on stage, this one's for you!
Music guide helped me find my rhythm and self-assurance 🎵
Made transitioning careers less scary and more exciting.
As someone who's recently made a career transition, the Confident Transitions resource was just what i needed to navigate through change confidently. It provided strategies that were not only practical but also easy-to-follow, easing my anxieties about stepping into new territories at work 🏢 And let's talk about cooking! The Fearful to Fearless Cooking guide turned my kitchen nightmares into delightful culinary adventures 🍳