SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Practical bundle, minor gaps.
The cooking guide was surprisingly helpful too. My family can't believe how much I've improved in the kitchen thanks to Kitchen Confidence. So many fears conquered already!
Last but not least: starting therapy seemed daunting before but now it feels manageable after reading From Hesitation to Healing. This bundle truly covers all aspects of life where confidence is needed.
Wow, this digital bundle is truly something else. it's like a personal coach for your confidence! I was always so scared to ask for help and admit that i needed it... but the 'brave enough to ask' guide really helped me overcome that fear. now, i can confidently ask for assistance when i need it without feeling weak or embarrassed. plus, the cooking guide has made me feel more confident in the kitchen too! no longer am I afraid of messing up recipes or burning dinner - i've become fearless in front of the stove 😂 overall, this bundle has given me practical strategies to boost my self-confidence and tackle all areas of life with strength and courage.
Writing guide boosted my confidence, can't wait to publish!
😎😎😎
So pleased with this purchase! 🎉 From cooking to career transitions, each guide offers practical advice that's easy to follow. I can honestly say I feel more capable handling life’s challenges now.
Fearless cooking now, thanks to practical tips in this bundle.
This digital download bundle has been an absolute revelation for me. I've always struggled with self-confidence, especially when it comes to expressing myself in writing. But the 'Your Words, Your Power' guide really helped me unlock my potential and write with clarity and assurance. It's not just about positive thinking—it’s practical advice that works!
Wow, this bundle has been a life changer! The cooking guide helped me overcome my kitchen fears and now I'm exploring new recipes with confidence.
This 10-in-1 download bundle is an absolute must-have if you're looking to improve your self-confidence. It covers such a wide range of topics from writing and performing on stage to cooking and even seeking therapy; there's literally something beneficial for everyone here. The guides have been incredibly helpful in boosting my own confidence levels; particularly 'Your Words, Your Power: Write Confidently'. As someone who writes daily for work, this particular eBook has transformed how I communicate through written words. Now I can express myself with clarity and assurance which not only improves my work quality but also boosts my professional confidence tremendously!
'Sketch Your Way to Confidence’ is amazing for anyone wanting to develop artistic confidence - like me! The guided exercises truly unleash creativity while building confidence - win-win!
Great variety, though some sections felt slightly brief.
The writing eBook is fantastic. It's given me the tools to express myself eloquently in both personal and professional situations.
Transitioning careers used to seem impossible until I read the career transition guide. It gave me the courage to finally make that leap!
Making career changes can be daunting - trust me i know! That's why ‘Confident Transitions: Your Path to New Careers’ became my go-to resource during such times 🙌 Its strategies build confidence making change less scary.
Public speaking is no longer a nightmare. Highly recommend it!
'Master Your Voice, Own the Stage' taught me powerful vocal techniques that command attention on stage. This was something I struggled with before but now it feels second nature.
This collection of guides was incredibly helpful. Not only did it improve my public speaking skills (which were seriously lacking), but it also made transitioning careers less daunting. It's practical and easy-to-follow—definitely worth downloading.
I'm not usually one for self-help resources, but these guides are different—they're actionable and varied in their focus areas. From overcoming fear in cooking to confidently expressing myself through art...it's all here! A+ material.
Just finished going through this digital bundle and wow, it's a confidence powerhouse! I've always struggled with expressing myself in writing but Your Words, Your Power has helped me immensely. Now my ideas flow smoothly and confidently onto the page. Plus, Kitchen Confidence made me fearless in the kitchen. No more takeouts for this girl!
My cooking game has improved so much.
From hesitant to healing - that describes my journey with therapy perfectly thanks to this bundle 🙌 Highly recommended!
This digital download bundle has become a staple resource for me—it's like having 10 personal coaches at your fingertips! Each section offers unique insights that have empowered me to take on new challenges without hesitation or doubt. Truly life-changing stuff right here!
👌