SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i was skeptical about facial tools before getting this pack but it’s changed my perspective completely. love how it explains their benefits without making unrealistic claims
Valuable
Packed with useful tips and straightforward explanations - love it!
I’ve bought a few skincare guides before, and most of them just repeat marketing claims. This one actually breaks things down in a realistic way. I appreciated how “Glow & Roll” explains what face rollers can and can’t do without promising miracles. The step-by-step routine in the second eBook was easy to follow, though I wish there were more diagrams to show technique angles. Still, it helped me feel more confident using my roller properly instead of guessing.
eye-opening
A must-have for anyone feeling overwhelmed by skincare trends.
A fantastic resource! It offers clear, honest explanations about face rollers and their benefits. No more confusion now.
As a skincare enthusiast always on the lookout for new trends, this digital package has provided me with honest insights into face rollers - their benefits, limitations and common mistakes people make when using them. The step-by-step guides are extremely helpful in showing how to properly use these tools for maximum glow.
Simplified everything about facial tools, very insightful.
This guide is a breath of fresh air in the skincare world; it's practical, straightforward, and doesn't promise unrealistic results.
No-nonsense approach to face rolling.
Finally found a bundle that cuts through all the hype around face rollers. It provides real insight into what they actually do for your skin!
No-nonsense approach towards understanding face rollers - exactly what we need amidst confusing beauty trends! Extremely satisfied with my purchase 👏
reliable
The checklists included are very handy - they've helped me build an effective routine with my face roller.
Helped me use my roller effectively.
This digital bundle feels like having your own personal beauty guru at your disposal! Each guide offers easy-to-understand answers about face rollers – cutting through all the marketing noise out there. What sets it apart? Its focus on honesty and clarity; no overwhelming promises of overnight perfection here!
practical
An excellent resource to understand what's realistic from these tools.
I appreciate its honesty – instead of promising miracles this digital package gives you realistic expectations and knowledge to make informed decisions.
Before I found this bundle, face rollers were just another confusing skincare trend to me. But the clear explanations and practical advice in these guides have totally changed that! Now I know exactly how to use my roller for maximum benefits - no more guessing or wasting time.
If you're curious about face rollers like I was, don’t hesitate to download this pack! It breaks down everything so clearly and lets you know what's realistic from these tools – very helpful!
Insightful
As someone who already owns a couple of face rollers, I wasn’t sure I’d learn much. Surprisingly, the myth-busting sections were my favorite part. The bundle explains the science in simple language, which made it easier to understand why results can be subtle. The checklists are practical and keep my routine consistent. My only small complaint is that some sections feel slightly long-winded. Overall, though, it’s informative and refreshingly honest.
quite practical