SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this skincare bundle for a few weeks now, and I must say my skin has never looked better. It's the perfect way to reset your skin for fall!
This reset completely revived my autumn routine. The checklists are practical without feeling overwhelming, and the digital format makes everything so easy to revisit. I finally feel organized instead of guessing what my skin needs.
I didn’t expect such a thoughtful structure. The way everything is broken down step by step makes seasonal transitions feel intentional rather than chaotic. My skin looks calmer, more balanced, and noticeably brighter after following the guidance for just a few weeks.
Obsessed already
The layout is incredibly intuitive. I appreciate how each section builds on the last, creating a flow that feels natural and doable. It’s like having a seasonal roadmap that keeps me focused and consistent.
This bundle feels like a personal reset button for fall. The detailed explanations, paired with actionable checklists, helped me refine products I already own and eliminate unnecessary steps. Instead of adding clutter, it simplified everything. I love how it emphasizes barrier support, hydration shifts, and mindful adjustments as the weather cools. My routine feels purposeful now, and my skin looks smoother and more resilient. It’s rare to find guides that are both educational and motivating without being pushy.
So refreshing! 🍂✨
Clear. Smart. Effective.
I appreciate how adaptable the recommendations are. Whether you prefer minimal routines or layered rituals, it gives space to customize. The printable-style checklists are especially helpful for staying consistent.
Super happy with my purchase! The guides are easy to follow and the checklists make sure you don't miss any steps in your beauty routine.
The seasonal advice feels grounded and realistic. Nothing overcomplicated, just solid guidance that actually works in daily life.
I love how this reset doesn’t pressure you to overhaul everything overnight. Instead, it encourages gradual adjustments that support your skin’s changing needs. The educational sections explain why each shift matters, which helped me make smarter decisions. I’ve noticed fewer dry patches and a healthier glow overall. It’s empowering rather than overwhelming.
Five stars
🍁💛 Absolutely loving this fall skincare bundle. My skin feels so refreshed and ready for the cooler weather. 💛🍁
I was stuck in a summer routine that clearly wasn’t cutting it anymore. These guides helped me identify exactly what to tweak. The transition into fall has never been smoother.
The depth of information surprised me in the best way. It covers exfoliation timing, hydration layering, ingredient awareness, and even mindset shifts around seasonal care. It’s comprehensive yet approachable.
The organization alone deserves praise. Everything is structured logically, so you’re never wondering what comes next. I especially love the habit-tracking aspect.
🍁🍁🍁
The digital guides are super convenient, I can easily access them from anywhere. Plus, they're really comprehensive which is great.
My skin feels renewed, and I feel more confident navigating seasonal swaps. The clarity provided here is unmatched.
Short, sweet, powerful.
Definitely worth every penny! This fall skincare reset kit has made such a difference in my complexion.
I didn’t realize how much my routine needed a fall adjustment until I followed these steps. The improvements were visible within days—less tightness, more softness, and an even tone.
The digital format makes it easy to reference anytime. I keep it bookmarked and revisit sections weekly to stay aligned with the plan.
😊 This is exactly what my skin needed after summer. Feeling fresh & rejuvenated! 😊