SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Family Dinner Bundle has been instrumental in bringing joy back into our meal times. Each component offers practical advice from setting up ambiance using curated music playlists (which really do set perfect vibes) through making savory dishes and ending with scrumptious desserts which leave us all wanting more every time! What makes this package stand out though is its emphasis on strengthening familial connections during dinner time; it truly helps foster deeper relationships within families.
We've found the dinner blueprint incredibly helpful for fostering meaningful conversations at dinner time. This isn't just about cooking; it’s about creating lasting memories around food.
I bought the Family Dinner Bundle hoping it would help us reconnect at the table, and it really did bring some fresh energy to our weeknight meals. The meatloaf and pasta guides were especially easy to follow, and my kids loved the cinnamon apple bread pudding. I also appreciated the dinner playlist checklist idea. My only small complaint is that some sections feel a little repetitive in tone, but overall it’s a genuinely helpful resource.
From meal planning to mood setting - this covers all bases beautifully.
The turkey meatloaf recipe is now one of our go-tos - healthier without compromising on flavor or moisture! And let’s not forget about dessert - whether we’re feeling chocolaty or fruity, there’s something satisfying available!
sweet dessert selector is a game winner here 🍰🎂 no more arguments over what dessert to prepare after dinner 😊
Absolutely thrilled with this purchase! From novice cooks to seasoned chefs, everyone can benefit from these easy-to-follow guides that make preparing family dinners a breeze.
As someone who’s just starting out in the kitchen, I found this bundle incredibly helpful. The foolproof guide to making delicious meatloaf has been particularly useful, even as a novice cook, I managed to prepare a dish that everyone loved! What really sets this product apart though, is how it goes beyond just providing recipes—it helps create meaningful connections around the dinner table by emphasizing family rituals and bonding over food.
A must-have for every home cook. Makes cooking less daunting and more fun!
Fantastic
So impressed with this bundle! The guide to crafting the perfect meatball dinner has become my go-to recipe. Family meals have never been better!
This bundle is everything I needed to make our family dinners special again. The recipes are easy, delicious, and the kids love them too!
worthwhile
Who knew that a bundle could change the way we do family dinners? Not only has it introduced us to new, delicious recipes like the cinnamon apple bread pudding (which is now a staple in our house), but it’s also taught us how to use these meals as an opportunity for bonding. The guide on building stronger family bonds through cozy dinners has been particularly helpful and insightful. We’ve started implementing some of the suggested rituals and have already noticed a positive difference in our relationships.
I'm no expert in cooking but these guides made me feel like one! Now I can whip up tasty dishes that my whole family enjoys.
I'm genuinely impressed by how comprehensive this Family Dinner Bundle is! Not only does it offer scrumptious recipes – from comforting meatloaf to savory pasta dishes – but also includes helpful checklists for planning your next family meal seamlessly. What really caught my attention was the innovative way you can train AI on your family’s favorite dishes - such a brilliant idea! Now recreating grandma's classics isn't as challenging anymore. Plus, the emphasis on building stronger connections through shared meals makes each dinner feel extra special.
The AI training feature is a game winner here. Recreating mom's classics isn't as challenging anymore.
Absolutely thrilled with this purchase! From novice cooks to seasoned chefs, everyone can benefit from these easy-to-follow guides that make preparing family dinners a breeze.
Diverse recipes, meaningful dining rituals - it's truly transformed our mealtimes!