SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a first-time puppy parent, I was feeling totally overwhelmed about what to do when my new puppy arrived. I’m so glad I found this toolkit! It has truly been a game-changer. From the moment I downloaded the guides, I felt so much more prepared and confident in how to care for my new fur baby. 🐾 The Puppy Safe Haven guide was especially helpful. It walked me through how to create a peaceful and welcoming environment, which was so important for my pup’s adjustment. I loved how clear and actionable the steps were—no confusion at all. My puppy immediately seemed calmer in the space I set up for them. The feeding schedule checklist was another highlight. As a new pet parent, it was hard to know if I was feeding my puppy the right amount and at the right times. The checklist made it super easy to stay on track and feel confident that I was providing the right nutrition for my pup. The Crate Training eBook was a lifesaver too! It helped me understand how to properly crate train my puppy, which was something I was really nervous about. With the tips and tricks provided, my puppy quickly got comfortable with the crate, and it’s been a smooth process ever since. Overall, I highly recommend this toolkit to anyone adopting a puppy. It gave me the guidance and support I needed to give my new puppy the best start possible! 🐶💖
I can't believe how easy it was to start with my puppy after using this toolkit! 🐾 The guide to making my home a puppy-safe haven was SO helpful, and I could tell how much more relaxed my pup felt after I followed the steps. I now have a confident, happy little buddy!
This was super helpful in setting up our home for our new pup! However, I did feel that some advice was a bit repetitive. The digital access was fantastic though! I would recommend it to others, but with the note that it could have been a bit more detailed.
happy 😄
Remarkable!
So much useful information, all in one place. 🐾
As a new pet owner, I’m grateful for this toolkit! The peaceful home guide really helped me understand my puppy’s needs and gave me a clear path forward. 🐶
Love the digital access! I didn’t have to wait for shipping and was able to start right away. The puppy-safe haven guide helped me create the perfect space for my new pup! 🐕
If you’re unsure about adopting a puppy, this toolkit will give you all the confidence you need. The clear, step-by-step advice made the transition smoother for both my pup and me. 🌟
Love it! So helpful!
Every new puppy owner needs this! The feeding schedule checklist gave me such peace of mind, knowing my puppy was eating properly. 🐕
I was so nervous about bringing my new puppy home but this bundle made it so easy. It's like having a personal trainer for your pup.
useful tips
The guides are great! A bit more detail on feeding schedules would be appreciated though.
Definitely recommend this bundle.
Brilliant!
cool
Adopting a puppy is overwhelming but with the help of this 3-in-1 bundle, I feel confident and prepared. Highly recommended!
This resource is so practical! I loved the crate training eBook, and my puppy responded so quickly to the methods! 🐶 Now we have a solid routine and it feels like they’ve always been part of the family.
Crate training was one of the hardest parts for me, but the tips in the eBook really helped! I can finally leave the house without worrying. 🐾
Very motivating and insightful
practical tips
I had no clue how to handle a new puppy, but the advice in this toolkit gave me the confidence I needed! From feeding to crate training, it helped me feel prepared for everything. 😎
wow
Brought our first ever puppy home last week - felt clueless until we got hold of these resources. Now we're feeling like pros!