SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This guide made my vacation planning a breeze!
Love it!
This guide? A total life-saver! Was dreading the cold season until I stumbled upon it. Now, escaping winter has never been easier or more enjoyable 😎
After spending way too many winters stuck in the cold, I was ready for a change, and this guide made my tropical dreams come true. I loved the variety of destinations, each with its own charm and appeal. Whether you’re looking to relax on a secluded beach or explore vibrant city life, this guide has it all. What I appreciated most was how well-organized the guide is—each location is broken down with the most relevant and up-to-date information, making it easy to plan everything from flights to activities
The best guide I’ve found for planning winter tropical getaways. Every place recommended felt like a dream come true. If you want to escape the cold, this is exactly what you need.
Packed with practical advice that helped me make the most of my trip. A+ would buy again!
Just got back from a winter escape thanks to this guide. It was truly an experience of a lifetime! The detailed info on when to travel, what to pack and how to budget really helped me plan my trip with ease. Highly recommend for anyone looking for some sun in the cold months!
Love the diversity in the suggestions! Whether you want a laid-back beach day or adventure-filled activities, this guide has it all. Really well-rounded and thorough.
The perfect antidote for winter blues! Highly recommend this bundle for anyone wanting sun and sand during gloomy winters.
The recommendations are fantastic! I found places I would never have thought of before. The details on local activities, best times to visit, and accommodations are just what I needed.
Never thought running away from winter could be so easy until I found this gem of a guide. Every single tip was practical and easy-to-follow; especially loved the ones about blending into local culture.
Totally love how easy they've made escaping the snow to find paradise on earth 🌴
No more guessing game with tropical destinations - this guide has got you covered.
This guide completely transformed the way I approach winter vacations. I’ve always found it difficult to get excited about the cold season, but this guide introduced me to so many amazing tropical destinations I never even considered. The variety is impressive—whether you’re looking for a relaxing beach retreat or a more adventurous, activity-packed trip, this guide has something for everyone. The tips are incredibly practical, with details on the best times to visit, what to pack, and even what to do in each location. It’s not just a list of places, but a well-thought-out resource that gives you everything you need to plan the perfect escape. I can already tell that my next winter vacation is going to be so much better thanks to this bundle. 🌞🌴
The variety of locations covered in this guide is impressive! From secluded islands to bustling beach towns, there's something for every taste.
Love love love this guide! It's like it read my mind about wanting to swap snow for sand. The travel hacks are genius, particularly those relating to packing light yet efficiently...definitely using them again for my next trip!
If you're tired of being stuck indoors during winter, then this is what you need.
Winter blues are history now. Swapped them for crystal clear waters and sunshine ☀️
Perfect for winter wanderlust! I was overwhelmed with choices for my winter trip, but this guide narrowed it down perfectly. So many amazing destinations to choose from.
They say don't judge a book by its cover but with this one - do!! Everything inside's as good as promised: excellent advice, easy navigation between sections and overall just very user-friendly.
As someone who loves the idea of tropical vacations but struggles to find the right destination, this guide was a total game-changer! It offered a variety of options for different travel styles, from quiet beach retreats to more active and adventurous locations. The detail in each destination’s description was amazing—there are no vague recommendations here, just solid, practical advice that makes vacation planning feel like a breeze.
This is your ticket out of the cold and into sunny bliss. Best winter escape plan!
Definitely worth it for those seeking warmth in winter. The detailed tips were a big help.
Never thought switching coasts could be so effortless; kudos to whoever put together these amazing guides 💯
Escaping winter's chill for tropical paradise was the best decision I've ever made. This guide led me there! 😍