SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kids' meals planned in minutes
As a parent juggling multiple responsibilities, time is always at a premium for me. This digital resource has truly simplified my life by automating meal planning. Now I can focus more on creating fun family moments rather than worrying about what to cook next!
Nutrition focused resources are fantastic! Ensuring right nutrients intake has never been simpler
No more trial-and-error at meal times! Kids love these meals and so do I
Great
Tailored content just for kids' needs – makes things so much easier
Tasty flavors without the fuss
❤️❤️❤️
Tailored specifically for children’s needs – no generic stuff here.
Mediocre
This bundle took away the guesswork from meal planning.
Allergy-safe meal planning? Check. No more worries about what's safe for my kiddo.
Exciting flavors without any hassle – who knew meal prep could be fun?
I've found it incredibly helpful for managing my child's food allergies. It gives me peace of mind knowing that I'm preparing safe, nutritious meals.
Baby's feeding schedule? Sorted.
The snack guide is awesome! Balanced energy levels and healthier snacking habits for my little ones now
Could include more budget-focused meal suggestions.
Saved me hours every week with quick meal planning. More family moments now :)
💎
I was always struggling with picky eaters at home but not anymore thanks to this amazing bundle! It not only offers easy-to-follow tips and resources designed specifically for children but also uses AI technology to personalize meal plans according to their preferences. The best part? It saves me so much time which I can now spend on creating beautiful family moments.
Our family meals are more diverse than ever before! The flavor ideas in Spice Up Your Meals are creative yet simple enough for busy weeknights.
Healthy snacks at a click
AI-powered meal planning made easy.
New flavors without the hassle? This system delivers on its promise.
We're snacking smarter thanks to this system! No more reaching for junk food when we can use AI to optimize snacks for energy and health instead.I love how it focuses on nutritional growth as well as tasty recipes. We're not just feeding our children – we're nurturing their development too.The tools provided for tracking and optimizing nutrition are invaluable in ensuring my child gets all they need from their diet.If you have an infant, the feature on building a perfect feeding schedule is worth its weight in gold! Tailored advice based on AI analysis? Yes please!Saving time while also improving my family’s diet? That’s what I call a win-win situation!All content being tailored specifically towards children was such relief - no more sifting through adult-centric resources looking for something suitable.The allergy-friendly meal plans are a godsend for us. It's so reassuring to know we're managing our son's allergies safely and effectively with the help of AI.It’s not just about food, it’s about creating enjoyable family moments around the table without any stress or chaos - all thanks to this system!