SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
tracking my child's nutrition has never been simpler, all because of AI tools included in the pack.
Thanks to Smart Bites, my kids are eating healthier without even realizing it—their favorite dishes just got an AI-powered makeover!I love how tailored this system is for children. It takes into account their unique dietary needs and preferences—something that other resources often overlook.
I liked the parenting checklist and the nutrition tracking ideas, but some sections felt repetitive across the different guides. It’s clearly well-researched, just not as streamlined as I hoped. If you’re new to AI tools, there may be a learning curve that slows you down initially.
This system makes it so easy to track and optimize my kids' nutrition.
This shopping list is a godsend. Healthy ingredients that kids actually enjoy eating - win-win!
I appreciate the focus on children’s nutrition and picky eater strategies. Still, the amount of written content can feel heavy. I sometimes struggled to quickly locate specific information, and a simpler roadmap through the 10-in-1 system would have helped.
The downloadable list of ingredients has saved me so much time during grocery shopping trips. It's great having everything I need in one place.
The shopping list feature is my absolute favorite - no more forgetting essential ingredients!
This bundle is a real gem! It's like having an AI-powered nutritionist and meal planner rolled into one. My kids are picky eaters, but with this system, I've been able to whip up meals they actually enjoy. The guides have been so helpful in navigating their preferences while ensuring they get the right nutrients.
Not as beginner-friendly as expected.
This bundle has made mealtime so much easier. With the AI, I can quickly plan meals and snacks that my kids actually enjoy eating.
Some sections feel text-heavy.
Picky eaters no longer a challenge thanks to the AI prompts in this bundle.
I'm not just saving time but also ensuring balanced meals for my kids 🥦🍎
I'm impressed with how comprehensive this bundle is—it covers everything from shopping lists to nutritional growth guides.
Allergy-friendly menus have helped us manage food allergies effectively. Great relief!
Adding flavor to your kids' meals without resorting to unhealthy additives is made easy with this bundle. I've discovered so many great ideas!
The guide on using AI to cook healthy meals has revolutionized our kitchen routines. It's like having a personal nutritionist at your fingertips!
i've never seen a system this comprehensive before...wow
no more struggle with picky eaters, thanks to AI prompts.
Some concepts feel advanced for non-tech-savvy parents.
I've always struggled with picky eaters at home but this bundle has completely turned things around! With the help of AI prompts and hacks provided in one of the guides, meal times have become less chaotic and more enjoyable. My children are now trying foods they would never touch before! Also, the guide on crafting healthy meals is super helpful; it’s like having a nutritionist right at your fingertips!
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Creating a shopping list has never been easier. The downloadable list is brilliant!
The allergy-safe meal planning feature has been particularly useful for managing my son's food allergies safely and effectively. No more second-guessing or endless internet searches - just nutritious meals that cater to his dietary needs.