SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is seriously cool stuff guys!! never thought I'd get excited about soup but here we are...the ebooks and guides make everything simple yet exciting 😁
these recipes? absolute mood-lifters!
Absolutely adore this package! From comforting classics to exotic delights, there’s something for everyone here. And the ease of preparation? Simply unbeatable!
I bought this because I wanted more cozy meal ideas for colder evenings, and it delivered. The layout is clean and easy to read, and I like that it doesn’t assume you’re a professional chef. A few of the soups are more indulgent and creamy than I usually cook, but I just adjusted portions and it worked fine. Overall, it feels like a comforting, reliable kitchen companion.
i'm in love with the easy guides - they make cooking less daunting.
it's like having a personal chef guiding you through each step of making delicious soups at home! super convenient & fun, i'm loving every bit of it.
A must-have for any foodie looking to explore the world of cozy homemade soups.
absolutely adore these cozy homemade soup ebooks...they're full of creative ideas that have added some serious spice to our family dinners 👌💯
this has become my go-to resource when I want comfort food that’s both tasty and simple to prepare 👌 really appreciate the variety of recipes included.
this kit is simply put: amaze-balls 😁 never thought i'd find myself getting excited over soups but here we are lol thanks heaps for putting together such an awesome collection!!! seriously though these aren't just any old boring soups - we're talking about unique, delicious recipes that make you feel all warm and fuzzy inside 🥰 the guides are a big help too especially for kitchen noobs like me. they've definitely made cooking less scary and more fun! can't wait to try out more recipes from this bundle.
A fantastic investment if you ask me! The 10-in-1 bundle is filled with creative recipes that cater to various tastes while teaching essential kitchen skills along the way.
The best thing about this kit isn't just its amazing variety of recipes; It’s how easy they are to follow! My culinary skills have improved greatly since getting it 🌟
wow. never thought i'd enjoy cooking this much. great purchase!
An absolute must-have for any home cook! Soup-making has become an adventure with these diverse recipes and easy-to-follow kitchen guides.
The best part about this kit? It caters to everyone’s tastes – from simple classics to exotic flavours, we’ve enjoyed trying them all out as a family.
I've always struggled with coming up with new meal ideas, but not anymore thanks to this amazing kit! The range of recipes suits every mood and occasion, while the easy-to-follow guides have significantly improved my culinary skills.
Who knew making soup could be such fun? These easy-to-follow guides make me feel like a pro in the kitchen. Plus, they’re digital which means no messy recipe cards or books! 😊👩🍳
i’m beyond impressed by this package 💖 i’ve tried several recipes already and they were all delicious 👌 also love that everything’s digital which makes it even more convenient
The diversity in this pack is simply unbeatable – from hearty stews for gloomy days to light broths when I feel like keeping things simple. And let's not forget about those handy kitchen guides – they’re invaluable!