SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought this for our new rescue who suffers from stress due to past traumas. Seeing her relax more each day using these techniques...it's priceless 💖
as someone who’s always been hesitant to hire a trainer, this was the perfect solution. my dog’s anxiety was manageable before, but now it's under control. the practical tips were easy to implement and had a positive impact right away. can't thank this resource enough!
solved separation anxiety issues, thank you!
The checklist about the benefits of anxiety jackets was insightful - never knew they could be so beneficial for nervous dogs until I read through it!
worthwhile
If you're dealing with your pet's fear of fireworks, look no further than this bundle – it provides special tips that truly work wonders!
creating calming environment at home? done!🏠
Love how easy-to-follow everything in this bundle is. It’s made managing my dog’s general unease so simple, saving me time and money from seeking professional help.
this resource was exactly what i needed to calm my dog down during fireworks season. the special tips were practical, and they worked! she wasn’t nearly as scared as she used to be. anyone with a dog who has noise phobia should check this out!
fear of fireworks is no more 🎆
Best decision I've made for my little buddy. He struggles with separation anxiety and the guide provided was very insightful and easy-to-follow.
stress reduction techniques worked wonders 👍
This product has changed our lives! We’ve noticed significant reductions in our dog’s stress levels after using these simple yet effective methods recommended within the eBooks 💖💯
The eBook on creating a calming environment at home was great - it had clear, step-by-step guidance that really helped calm my anxious pet down.
Love this bundle! The checklist on anxiety jackets was super helpful, my pup feels safer already. 👍
Solved our separation anxiety issues.
The checklist on anxiety jackets was super informative, definitely saw improvements in my dog's behavior.
anxiety jackets are a lifesaver for my pup!
recommend
A comprehensive resource! It provides easy-to-apply strategies tailored to different triggers of anxiety in dogs 🐶
The 'Practical Ways to Soothe Pet Anxiety' eBook has been invaluable, seeing less signs of fear now!
easy-to-follow, practical techniques👌
The eBook on soothing pet anxiety has some excellent advice; I’ve seen significant changes in my dog’s demeanor since implementing them.
A must-have resource if your dog struggles with separation anxiety.
Easy strategies for a happier, calmer home environment for dogs.