SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've seen a real change in my dog since using these eBooks. The techniques are simple yet effective, helping her feel more secure when I'm not around. Highly recommend!
Helped my pup stay calm during fireworks, great advice! 👍
My pup used to get stressed out easily but not anymore thanks to the techniques in these guides! They’re backed by experts and simple enough for anyone to apply.
Saved me tons on professional help 💰
the fireworks guide saved us last 4th of july! my dog used to shake uncontrollably, but with the calming techniques outlined in the ebook, she was way more relaxed. it’s not a miracle, but it definitely helped reduce the stress! definitely worth it.
Made travel with my dog much easier 😊
finally! a clear guide for calming my anxious dog. before, i had no idea where to even start. the easy steps in the separation anxiety ebook helped me focus my efforts, and now my pup is doing so much better. i’m relieved to find something that really works!
If you want your anxious pup to feel calm and safe, this bundle is worth every penny 💰
This bundle is a lifesaver! My pup used to be so anxious during fireworks, but the guide on calming dog anxiety during such events has been incredibly helpful. Now, he's much calmer and seems happier too.
The eBooks are full of expert advice and practical techniques - made a huge difference in my dog's comfort during travel.
Really appreciate the step-by-step guide on creating a calming environment at home - it works wonders!
What a lifesaver! This bundle really helped me understand my dog's anxiety and gave practical tips to help soothe her. The jacket checklist was particularly helpful.
Amazing
Great resource for dealing with separation anxiety. Easy to follow strategies that actually work!
The practical guide to separation anxiety helped me deal with my pet's fear of being alone. It’s full of expert advice that you can easily apply at home - worth every penny!
Great, but I wish there were more visual aids
Totally worth it if your dog struggles with any kind of anxiety. You'll find clear instructions tailored specifically for different triggers which really helps provide personalized solutions!
This is an amazing resource! My dog has always struggled with separation anxiety and the practical guide to handling it has been incredibly helpful. He seems much calmer now when I leave home.
I've noticed such a positive change in our household since using these strategies. My pup seems much more relaxed now. 👍🏼
I'm impressed with how simple yet effective these techniques are in reducing my dog’s stress levels.
Wow, this bundle is a lifesaver! My pup used to get so anxious during fireworks but the eBook on calming dog anxiety was super helpful. We're both much calmer now!
I've found great value in these eBooks, especially Practical Ways to Soothe Pet Anxiety. I've seen noticeable improvement in my pup’s stress levels since implementing the techniques suggested.
Anxiety jacket guide was super helpful for my nervous doggo!
Helping Anxious Pets Relax was an eye-opener! Creating a calming environment at home has never been easier, thanks to this fantastic resource 👍.
The comprehensive resource for dealing with separation anxiety is excellent; it’s full of insightful information that every pet parent should know about 🐶👏.