SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great toolkit, it's truly supportive and not at all overwhelming.
This bundle has been my go-to for managing anxious thoughts.
As someone navigating personal growth after experiencing emotional stress, this digital bundle has been incredibly helpful! From learning how to train my subconscious mind to think positively through Rewire for Radiance to starting my day with purpose using Wake Up To Win, these resources have significantly improved my everyday mental wellness.
no capital letters but still high praise - love the gentle approach towards positive thinking.
I've found immense value in this toolkit as someone recovering from burnout. It doesn't overwhelm you with advice, instead, it encourages self-compassion and resilience while helping reduce anxiety step by step—a truly calming system indeed.
This toolkit has been a game-changer for me in dealing with burnout recovery. Each resource within this bundle works harmoniously together to create an effective system rather than disjointed advice pieces—it's like having your own personalized guide towards mental wellness.
ok
Impressive
This toolkit isn't like other self-help tools that often feel impersonal or detached—it feels as though it was created specifically for me! It offers both understanding and guidance while also giving me the freedom to heal at my own pace.
The gentle approach towards positivity really sets this toolkit apart from others—it feels as though it was created specifically for me! Everything from learning how to train your subconscious mind to think positively through 'Rewire for Radiance' to starting your day right using 'Wake Up To Win' makes such a difference.
I love the content of this toolkit, especially the “Bright Side, Calm Mind” checklist. It helps me ground myself in moments of anxiety. However, I feel some of the tips are a little too simple, and I would’ve liked a bit more depth in certain sections, like the “Rewire for Radiance” guide. Still, it’s a wonderful starting point for anyone new to mental wellness practices. I’m definitely sticking with it!
The anti-anxiety checklist is a lifesaver during anxious moments!
Excellent
The instant access feature is amazing—I could start right away.
The Gentle Positivity Healing Toolkit has been an invaluable resource on my journey to emotional healing. Each guide is thoughtfully designed, providing practical tools and techniques that have helped me manage stress and anxiety effectively. I've found the 'Rewire for Radiance' particularly helpful in reshaping negative thought patterns into positive ones. The instant digital access means I can use these resources whenever I need them most, offering a sense of calmness and clarity amidst chaos.
recommend