SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this bundle is amazing! My skin has never looked better. I'm glowing from within and my wrinkles are less noticeable.
Glowing already
I’ve tried countless skincare sets, but this routine genuinely surprised me. The texture feels silky, absorbs quickly, and layers beautifully with my moisturizer. After a few weeks, my skin looks smoother and more refined without feeling irritated. It’s become my evening staple.
Absolutely transformative experience from start to finish
My skin feels reborn. ✨
I was nervous about adding retinol to my regimen, yet this set made the transition effortless. The formulas feel balanced and thoughtfully paired. Within a month, my complexion appeared brighter and fine lines looked softer. No dryness drama either, which impressed me most.
Five stars, no notes.
Noticeably smoother texture after consistent use. I appreciate how gentle everything feels while still delivering visible results.
Radiance unlocked 🌟
I can’t believe how quickly I noticed a difference. Around week three, my skin tone looked more even and the tiny bumps along my cheeks practically disappeared. The instructions were easy to follow and the products complement each other seamlessly.
Soft, clear, happy skin.
This routine feels luxurious without being overwhelming. The formulas glide on easily and don’t leave any sticky residue. After several weeks, my skin looks calmer, more balanced, and subtly luminous in the morning. I’m hooked.
Wow. Just wow.
I've been using this retinol routine for a month now, the results? Outstanding. No redness or irritation at all!
Gentle yet powerful combination.
I’ve struggled with dullness for ages, and this bundle revived my complexion in ways I didn’t expect. My skin feels smoother to the touch, and makeup applies more evenly now. It’s rare to find something effective that doesn’t cause irritation.
Obsessed already 😍
The consistency of the products is perfect—not too thick, not too runny. I’ve experienced less congestion and a clearer overall look. It fits beautifully into my nightly wind-down ritual.
Pure glow magic.
🌟These guides have made my skincare so simple yet effective. Love it!
The improvement in texture alone makes this worth it. My skin feels refined, almost velvety, and the subtle brightness is noticeable even in natural light.
Pleasantly surprised by how calm my skin stayed during the adjustment period. I followed the routine slowly, and it paid off with smoother, fresher-looking results.
Incredible results so far!
My skin drinks this up.
I appreciate how thoughtfully curated this set feels. Each step complements the next, and the gentle formulation makes it easy to stay consistent. After two months, my fine lines appear softened and my complexion looks more youthful overall.