SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This skincare pack has been a lifesaver! My dry, sensitive skin feels so much better. Love it!
Absolutely transformative
I’ve tried so many routines over the years, and nothing ever felt quite right for my easily irritated skin. This set surprised me. Within a week, my face felt calmer, less tight, and noticeably smoother. It layers beautifully and doesn’t leave that heavy residue I dread. Total relief.
Five stars, no notes
Soft, calm, happy skin
Honestly, I've never had my skin feel this good before. It's worth every penny.
This bundle has completely changed how my skin feels during winter. Normally I struggle with redness and uncomfortable dryness, especially around my cheeks and nose. Since starting this routine, my skin feels consistently hydrated throughout the day. Makeup sits better, and I don’t feel that constant urge to reapply moisturizer. It’s simple but incredibly effective.
Hydration heaven. 💧
no more flaky and irritated skin thanks to this bundle 😍 really happy with the results.
I was skeptical at first because my skin reacts to almost everything. After about three weeks, I noticed fewer flaky patches and a more even texture overall. The products feel soothing the moment they touch my face, and there’s no overpowering scent. It finally feels like my routine works with my skin instead of against it.
I appreciate how thoughtfully this set is put together. Each step complements the next, and nothing feels unnecessary. My skin used to sting after cleansing, but now it feels balanced and refreshed. After about a month, I can confidently say my complexion looks healthier and more resilient.
My skin drinks this up
Wow!!!
🌟🌟🌟🌟🌟 Amazing product for dry and sensitive skin! Feels like silk on the face.
I didn’t expect to fall in love with an entire routine, but here we are. Every product feels gentle yet powerful in its own way. I’ve noticed fewer dry patches and a subtle glow that wasn’t there before. Even on stressful days, my skin looks calm and cared for.
Soothing magic in a box.
I’ve struggled with sensitive skin for years, constantly switching products because something would always trigger redness or tightness. This set has been different. The textures are light yet deeply comforting, and I’ve had zero irritation. After six weeks, my skin barrier feels stronger, and I wake up with a softness I didn’t think was possible anymore.
My husband who usually doesn't care about skincare loves it too! Our skins are glowing!
Smooth results fast
At first I thought it was just another trendy bundle, but after consistent use, I’m genuinely impressed. The dryness around my jawline has almost disappeared, and my skin feels supple from morning to night. I love that the steps are straightforward and don’t overwhelm me. It’s become a relaxing ritual.
Radiance restored 🌿✨
I’ve struggled with persistent dryness and reactivity for years, constantly cycling through products that promised comfort but delivered irritation instead. This bundle completely changed that pattern. From the first week, my skin felt less tight and noticeably calmer. After a month, the flakiness around my cheeks and forehead had practically vanished. What stands out most is how balanced everything feels — deeply hydrating without heaviness. My complexion looks healthier, more even, and subtly radiant. I also appreciate how simple the routine is; each step flows naturally into the next. It’s rare to find a complete set that works so harmoniously.
i used to dread looking in the mirror but not anymore 🙏 my complexion is smooth and radiant now!
My face feels baby-soft
I bought this during a particularly harsh cold spell, and it saved my skin. Usually, I deal with peeling and discomfort, but this time my complexion stayed smooth and hydrated. The formulas feel luxurious without being heavy. I also love how calm and refreshed my skin looks even without makeup.