SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've seen improvements in my child's self-esteem since using these guides - so grateful.
Made our home environment calmer and happier 😊
Boosted my confidence in parenting. Highly recommend!
No more feeling overwhelmed by parenting challenges thanks to these resources
Packed full of actionable tips to boost your child’s self-worth every day 💪
I appreciate the focus on calmness and confidence - key parenting skills 👍
This set of guides offers clear, actionable advice that really works – no more guesswork!
my child was struggling with peer pressure, and i felt completely lost as a parent. the peer pressure survival guide gave me so many useful strategies. it's not just about talking to my kid, but knowing how to approach these tough situations with confidence. i’ve noticed a huge difference!
Totally worth it, trust me!
Packed with practical advice.
This is an amazing resource for managing my child’s stress. Really effective strategies.
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Having practical resources at hand has made the overwhelming task of parenting manageable. This bundle is a must for every parent out there
tackles all aspects of parenting
The peer pressure guide helped us navigate some tricky situations at school. So grateful for the practical advice!
I'm impressed by how these resources tackle every aspect of childhood development in such an understanding way.
Love how it helps manage my kids' stress. The strategies really work!
This bundle has helped me feel more confident as a parent, so grateful.
Love this guide! It's helped me manage my child's stress effectively. Now they stay calm even in tough situations.
Life-changing parenting tools!
Managing my kids' stress has become so much easier with this bundle. The strategies are super effective!
The tantrum tamer checklist is a lifesaver on those tough days, simple and easy to follow.
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The resources work together perfectly to help us both feel empowered and confident every day - what a relief!
The self-esteem building guide has made a noticeable difference in my child’s confidence. I just feel like the peer pressure guide could go deeper - it touches on important points but doesn't give enough examples to help in tricky situations. I do feel better equipped, though.