SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I can’t recommend this bundle enough! It gave me everything I needed to care for my newborn with confidence. The practical items and tips helped me adjust quickly. I felt so supported—thank you!
I've learned so many useful techniques that have significantly improved our daily routines - super helpful!
Wish I had found this sooner! Everything from feeding schedules to nap times is covered.
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This bundle is everything a new parent could ask for! It provided me with so many useful tools and resources to help me manage life with a newborn. The step-by-step advice gave me the confidence to care for my baby, and the calming tips were so helpful.
My husband and I have found this bundle to be a great tool for us both, it's brought us even closer together as we navigate parenthood.
Just got this 10-in-1 bundle and it's already making a difference. The guidance is so clear, I've felt more relaxed since day one.
This 10-in-1 pack has made the transition so smooth for us as first-time parents
If only they taught us all these tips and tricks at school, right? So glad I got hold of this set though...Makes me wish we could have another child just so I could use all these tips right from the start! 😂👍
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The bathing guide has made bath times fun and safe for my little one 🛀
I've learned so much about caring for my new bub thanks to these resources ❤️
I was struggling postpartum but these guides have been a godsend.
bought this for my wife and she loves it. says its made life with our newborn much easier
who knew something so simple could make such a big difference?
The feeding schedule saved us from many meltdowns - it keeps him satisfied throughout the day 🍼
I can’t recommend this bundle enough! It’s packed with practical items and helpful advice that have made my life so much easier. From soothing techniques to diapering tips, it covers everything I needed to adjust to life with my newborn. This is a must-have for new parents who want to feel prepared and confident. 🌟👶💕
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