SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So, I recently got my hands on this new toolkit and let me tell ya, it's something every pet parent should seriously consider adding to their arsenal. You know what they say about being prepared? This toolkit has you covered in spades. First off, the first aid guide is just a godsend. It doesn't mess around with any of that hard-to-understand medical mumbo jumbo. Nope! Instead, it gives you clear-cut instructions on how to handle various emergencies your fur babies might find themselves in. From minor cuts and scrapes to more serious situations like choking or poisoning - this guide lays out all the necessary steps in plain English. And there's no need to worry if you're not exactly a whiz when it comes to medical stuff because this guide makes everything super easy to understand. Even if you've never so much as put a band-aid on before, by the time you're done flipping through these pages, you'll feel like an expert ready for anything that comes your way! What really hits home for me though is how much peace of mind this toolkit brings along with it. As someone who loves their pets dearly (and worries about them constantly), knowing I have all these resources right at my fingertips does wonders for easing those anxieties. Now when little Fluffy gets into mischief or Rex decides he wants a taste of something he shouldn’t be chewing on – instead of panicking and frantically Googling what to do – I can turn straight towards my trusty toolkit and tackle whatever issue head-on with confidence. In short: If caring for your four-legged family members is high up there on your priority list (as it should be!), getting yourself one of these toolkits would definitely be doing both yourself and them a massive favor❤️
The summer pet care ebook kept my furry friend cool and safe.
Saves so much time, all pet care info in one place!
Wow, the summer care eBook was an eye-opener! Learned so much about heat safety and hydration for pets 🌞🐕
Impressive
Made summer heat less stressful for my pup
A great resource for proactive pet parents!
This toolkit is amazing! I've learned how to keep my pets safe at home and when we're out. No more searching online for scattered articles.
This bundle is a lifesaver, especially the checklist of signs to call the vet immediately.
Helpful but needs more depth
nice
I love how everything in this digital bundle is organized and easy-to-digest. It saves me time searching online for reliable pet care tips and gives me confidence knowing I can respond calmly in emergencies
Essential tips without the medical jargon 👍
As an experienced dog mom, proactive care is important to me. This toolkit supports that with eBooks focused on heat safety, hydration, and seasonal pet care tips which are perfect for summer ☀️🐶
As an experienced cat mom, I thought I knew it all until I downloaded this toolkit. The eBook about keeping pets calm during fireworks was especially insightful! With these gentle strategies, my fur babies are less stressed out now 💕 Truly a must-have for any pet parent💕
This toolkit is perfect for new dog owners like me! No overwhelming medical jargon, just clear advice on how to keep my pup safe and healthy.
The '10 Signs to Call the Vet Immediately' checklist has been so helpful. I can spot health concerns earlier now - really gives peace of mind.
10 signs to call the vet - such a useful checklist!
recommend
Incredibly helpful in emergencies. Instant download is a plus!
Pet Protection Made Simple? More like Pet Parenting Made Simple! This resource offers practical steps to ensure my pets are safe at home and even when we're out and about. Can't recommend it enough 😊
The 10 signs to call the vet immediately checklist is pure gold! It helps me identify urgent health concerns quickly without panicking or wasting precious time googling symptoms online.
Love the clear guides, no more panic in emergencies! 😍😍😍
I love how this digital bundle has everything in one place. It saves time searching for reliable tips online. The first aid guide is especially useful!
I've learned how to keep my fur babies safe at home and when we're out thanks to this resource.