SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I apply it before bedtime after cleaning up my face with lukewarm water...it does wonders overnight!! Wake up to rejuvenated glowing skin each morning 💖 Highly recommend!!!
ok
This oil has been a wonderful addition to my skincare routine. It's light, absorbs quickly and doesn't leave any greasy residue behind. I've noticed a significant improvement in the texture and glow of my skin since using it daily.
Grapeseed oil tips have become an essential part of my daily skincare regimen now. Never before had I used something so natural yet so effective on my face! My skin feels more hydrated than ever before; no more dry patches or dullness - just smooth glowing skin thanks to this wonderful product.
I've been using grapeseed oil for a few weeks now and I'm impressed. It's lightweight, absorbs quickly, and leaves my skin glowing all day.
Let me tell you folks- if there’s one thing you incorporate into your skincare routine then let it be Grapeseed Oil Tips! This isn’t another fad guys...it’s legit...my skin has never looked better since I started using them regularly!
Superb
Fine
If you're seeking something that can give your face that much-needed everyday radiance then look no further than Grapeseed Oil Tips! Ever since incorporating these into my routine, there's been such a remarkable difference – smoother texture, brighter appearance...it’s legit guys...my skin has never looked better!
Unbelievable results with this oil! My skin feels softer and has a beautiful glow. It's not greasy at all, absorbs quickly into my skin, perfect for daily use.
I've been using these grapeseed oil tips every day now. The difference in my complexion is noticeable - it's brighter and healthier-looking than ever before!
Grapeseed oil has been a game-changer for my daily skincare routine.
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The versatility of grapeseed oil is amazing - it works as both an effective makeup remover and a morning moisturizer. Love the glow it gives me!
This product is fantastic! I was surprised by how much it improved the texture of my skin. Plus, it gives such a wonderful healthy glow to your face.
Fair
Lightweight oil that leaves my skin feeling soft and looking radiant.
satisfying
The natural radiance this oil imparts on my skin is just incredible. It’s light yet deeply nourishing – exactly what I needed for my dry skin.
Ever since I started using grapeseed oil, there has been a significant improvement in the texture and glow of my skin. It's not heavy or greasy like some other oils I've tried, instead, it feels light and easily seeps into my skin, leaving it feeling soft and hydrated all day long. The best part? No breakouts! Definitely a must-try for anyone looking to enhance their daily skincare routine.
wonderful
This product is amazing! It's versatile and leaves skin feeling radiant.
This oil is lightweight and absorbs quickly. Love the glow it gives!
A gem for skincare routine! This oil hydrates beautifully without being heavy or clogging pores. My face looks fresh and dewy throughout the day.
Discovering the benefits of grapeseed oil has truly transformed my skincare regimen. Its lightweight nature ensures quick absorption without leaving any residue behind. Plus, its hydrating properties have left my skin feeling supple and radiant throughout the day. Whether used as an overnight mask or a morning moisturizer, this product does wonders!