SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Clear, simple, slightly repetitive
Excellent
I've always struggled with dry skin but this product has truly helped. My face feels soft, hydrated, and looks visibly brighter. Plus, it's all-natural which is a bonus for me as I prefer not to use harsh chemicals on my skin.
I was always on the lookout for natural products that could help improve my complexion without causing adverse effects when I came across Grapeseed Oil Tips. This product is incredibly versatile - from being an effective makeup remover at night to providing hydration boost in the morning - it's simply amazing how well it works!
Lightweight, non-greasy and gives my skin an all-day glow. Love it!
Ever since incorporating these grapeseed oil tips into my regimen, there's been a noticeable difference in how radiant and healthy my complexion looks, even got compliments!
Superior
Satisfactory
What an incredible find! This oil does wonders for your skin without being too heavy or oily. It gives you that perfect dewy finish we all crave while keeping your skin nourished throughout the day.
Grapeseed oil has transformed my skincare routine! It keeps my skin moisturized without feeling heavy or greasy.
excellent
I highly recommend trying out Grapeseed Oil Tips if you're looking to enhance your skincare routine. My complexion looks healthier than ever since I started using them regularly!
i love how fast it absorbs without leaving any residue behind. plus, my complexion looks healthier than ever 😊
Absolutely love this product! Not only does it hydrate beautifully but also leaves such a stunning natural glow on your face - something I haven’t experienced with other oils before.
Amazing product! Noticed a difference in my skin within days.
Since incorporating grapeseed oil into my daily regimen, there's been a noticeable improvement in the texture of my skin - no more dry patches or dullness!
wow!!!
worthwhile
Finally, an oil that doesn't leave my face greasy but still hydrates.
No more dry patches or dullness - just smooth glowing skin.
This oil is a fantastic addition to my skincare routine. It's lightweight, absorbs quickly and leaves my skin feeling soft and hydrated without any greasy residue. I've been using it for a few weeks now and the change in my complexion has been remarkable - there's a noticeable glow that wasn't there before. Plus, it's all-natural which means no harsh chemicals or additives, just pure nourishment for your skin.
Adequate
Skin feels soft and looks healthier after using this daily.
My complexion looks healthier than ever since I started using grapeseed oil.
Grapeseed oil tips have become indispensable in my daily beauty regime now! My skin looks healthy with a noticeable glow ever since I incorporated them into my routine – no more dullness or dry patches anymore! It’s indeed one of those rare finds that deliver what they promise.