SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I'm a teacher and let me tell you, the encouragement tools provided in this toolkit have been so helpful. The checklists make reflection easy and actionable - it saves me time while still providing meaningful support for my students' emotional growth.
I'm a teacher and this has become an invaluable tool in my classroom. Encouraging students has never been easier or more effective.
The checklists included are practical and easy to implement. They've made encouraging positive thinking a breeze.
The best part about this toolkit? It grows with your child! We started using it when our son was 3 years old, now he's 5 and we're still finding new ways to use these resources to boost his confidence and resilience.
Boosted my child's confidence, kindness, and emotional strength.
🌟🌟🌟🌟🌟
As a homeschooling parent, I appreciate how simple yet effective these resources are. They provide practical tools that don't require any complicated systems or rigid programs to implement - just pure positivity!
The activities are fun and engaging! Not overwhelming at all.
Such an amazing resource for homeschooling families like mine. We use it daily and the kids love it!
If you're looking for something that will help encourage emotional development in your child or student without feeling like another chore on your list – look no further! This is exactly what you need 😊
I love how versatile this toolkit is – perfect for teachers, parents, caregivers... anyone who wants to inspire encouraging words from their hearts can benefit from it!
I work with early elementary students, and this resource makes social-emotional learning feel natural rather than forced. The printable format saves time, and the affirmations are heartfelt. A handful of prompts feel slightly repetitive after extended use, yet the overall structure keeps things organized and easy to follow.
This bundle is great for emotional development. I've seen so much growth in my preschoolers since we started using it!
Great for homeschooling families. Makes teaching emotions easy.
We’ve seen noticeable changes since introducing the activities from this toolkit into our routine: more smiles 😄 , less tantrums 👏🏼 . And the best part? It’s all digital – just print and go!
As a counselor, I've found this toolkit incredibly useful for my sessions with children. The activities are fun and engaging, making it easier to discuss emotional awareness in an age-appropriate way. Highly recommend!
Nurtures positive thinking habits in kids. It’s a must-have tool!
What a wonderful toolkit! It has been instrumental in fostering positivity and emotional strength in my little ones. The activities are fun, engaging, and not overwhelming at all - they're actually looking forward to them every day!
This bundle is perfect for anyone who wants to nurture confidence in children without resorting to complicated systems or rigid programs. I've seen an amazing transformation in my students since we started using it.
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The checklists included are so practical and easy-to-use. They provide guidance but also allow flexibility which is crucial when dealing with different kids' personalities.
I'm impressed by how the resources grow with the child, catering for both young children and youth. This makes it a worthwhile investment as you won't need to keep buying new materials as your child grows older.
The combination of encouragement from an educator's perspective with playful activities really sets this toolkit apart from others I have tried before. My kids feel empowered after each session!
I’ve used this in my classroom for a few weeks, and it’s made reflection time more intentional. The checklists are practical and not overwhelming. A couple pages could use more visual variety, but the content itself is solid and easy to implement.