SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely in love with this bundle! It's a complete routine and the digital download makes it so easy to follow. Highly recommended!
transformative experience
This bundle feels like having a private wellness coach guiding you through each movement. The pacing is gentle yet effective, and I appreciate how the techniques are broken down so clearly. After a week of consistent practice, my routine feels intentional instead of rushed. It’s become my favorite wind-down ritual. ✨
Wow, just wow! This has been such an amazing addition to my skincare routine. My skin feels sculpted and refreshed.
Obsessed already
I’ve tried piecing together routines from random videos before, but nothing felt cohesive. This download organizes everything beautifully. The sculpting techniques are easy to understand, and the lymphatic steps feel purposeful rather than confusing. It’s well worth it for the structure alone
The lymphatic drainage technique is spot on! I've never felt more relaxed and calm. Truly a must-have.
So calming
I wasn’t expecting much at first, but this digital bundle completely surprised me. The instructions are clear, calming, and incredibly easy to follow. I love how everything is structured step by step, making it simple to build a consistent ritual without feeling overwhelmed. It feels thoughtfully designed and genuinely supportive for beginners and experienced users alike.
At first I downloaded it out of curiosity, but now I genuinely look forward to using it daily. The layout is clean and intuitive, which makes it easy to navigate. I love that there are multiple techniques included, so I can adapt based on how my face feels that day. Some evenings I focus on sculpting, other times I go slower and prioritize relaxation. The flexibility makes it sustainable long term, and that’s rare.
🌟🌟🌟🌟🌟 The best part? You can do it at your own pace, no rush at all. Great for beginners like me!
I appreciate how comprehensive this bundle is without feeling overwhelming. Everything is explained in a soothing, straightforward way. It helped me finally understand proper direction and pressure, which made a noticeable difference in how my skin looks and feels.
Pure bliss
The variety inside this bundle genuinely impressed me. I didn’t realize how much technique matters until I followed these structured guides. My routine feels elevated and intentional now, instead of random strokes I saw online. It’s practical, calming, and beautifully organized.
This digital guide feels incredibly polished and well thought out. Each section flows seamlessly into the next, creating a cohesive experience rather than separate, disconnected lessons. The sculpting techniques are easy to integrate into my routine, and the lymphatic focus has genuinely elevated my results. I appreciate how it emphasizes gentle pressure and intentional direction instead of aggressive movements.
Loving every bit of this ritual bundle. Easy to understand instructions and the results are fantastic 👍
Love it!!! 😍
I’ve been practicing for years, and I still found new insights here. The sculpting sequences are thoughtfully arranged, and the lymphatic focus is explained in a way that finally clicked for me. It feels educational but still relaxing.
This bundle is surprisingly detailed. The explanations about flow and direction made everything easier to understand. I appreciate how it emphasizes gentleness while still aiming for visible definition. It feels balanced and well researched.
i've always struggled with puffy eyes but not anymore thanks to this bundle i wake up looking fresh everyday
So worth it
What stands out most is how intentional the structure feels. The steps build on each other, which makes the ritual feel complete rather than fragmented. I love how I can choose shorter routines on busy mornings and longer ones when I want to unwind deeply.
Can't believe how much my skin has improved since starting this ritual. Definitely worth every penny!
Incredible value
I’ve been using this for three weeks consistently, and the difference in how my skin looks in the morning is noticeable. Puffiness has reduced, and my jawline looks more defined. But more than that, the ritual itself is grounding. It’s become a mindful pause in my day. 🌿