SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit has completely transformed my bedtime routine. I’ve struggled with falling asleep for years, and this has finally given me the tools I need to relax before bed. The guides are super easy to follow, and I love the instant download. The imagery exercises really help me calm my mind and ease into a peaceful night’s sleep. I’ve noticed that I wake up feeling more rested and less anxious. My only minor issue is that I sometimes wish the imagery was a bit more personalized to my specific preferences. Otherwise, I’m absolutely loving it!
This bundle is amazing for relaxation, it's like a spa day at home.
I’ve always had trouble falling asleep, but now I’m using this toolkit every night. It’s so easy to follow, and I love how the checklists help me prepare for a peaceful night’s rest.
Outstanding!
This toolkit has been pretty amazing for my sleep. I fall asleep faster and feel more relaxed before bed. My only complaint is that the imagery exercises could be a little longer or more detailed to keep me engaged. Still, for what it offers, it’s been a fantastic addition to my routine! 😌
Ever since I started using this toolkit, my sleep has dramatically improved. The guided imagery really helps me to relax and clear my mind before bed. It's like a lullaby for adults! 😴
Honestly, I never realized how much my mind needed this. Using my imagination to create calming environments has been so effective. Plus, the checklist is perfect for prepping for bed!
The relaxation techniques are so effective that they even help me fall back asleep when I wake up in the middle of the night.
I'm amazed by the impact on my sleep quality, feeling so much more rested in the morning!
After a week of use, I noticed that overall tension had significantly decreased.
It’s great for relaxation
My nights are no longer filled with restlessness. I follow the checklists and it’s like a calming routine that my mind craves. So happy I found this!
Works well
Perfect for anyone who has trouble relaxing at night. I’ve seen an improvement in my sleep quality, but I do wish there were more imagery options for variety.
💥💥
This isn't your average sleep aid; it's an all-in-one package for better restful nights and serene days. With its diverse approaches to relaxation, it caters to everyone's needs perfectly!
Having everything in one bundle was a relief. I don’t have to go looking for separate resources. It’s all here, and it really works for me.
Love it! So helpful!
If you're looking for something natural and non-habit forming to improve your bedtime routine, look no further than this bundle. Not only does it guide you into deep slumber but also promotes overall well-being by reducing stress levels during daytime hours.
Great toolkit! I fall asleep faster now, but I wish the mental imagery guides were a bit longer.
The toolkit helped me fall asleep faster than I ever have before. The checklists are really helpful too! I love having everything in one place, it’s so convenient!
cool
Really good, just a bit too short.
I've been using this toolkit every night and my insomnia is gone!
Really calming and easy to follow. The only thing I would improve is adding some variety in the scenarios to keep it fresh.