SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Revitalized my scalp, love it! 🙌
a real life-saver for my dry, flaky scalp. couldn't be happier.
The steps in this guide are super manageable and have made a huge difference in my overall hair health. So glad I found it!
finally, no more itchy scalp 😊
this was just what i needed to improve my dry, dull locks. after following the guides, i can honestly say my hair looks shiny and vibrant again 🌟
i was skeptical at first but now i'm hooked. the routines are easy to follow and have made a noticeable difference in my scalp health. no more dandruff or irritation, it's amazing!
I love that this set of guides focuses on the scalp rather than just styling tips. The explanations are clear, and the checklists make it easy to follow. My only small complaint is that I wish the files were organized in a single PDF instead of five separate downloads—though that’s a personal preference.
all about that healthy hair glow now.
I've been using this guide for a while now and the results are nothing short of amazing. The detailed routines have helped me understand my scalp health like never before, it's like having a personal haircare expert at your disposal! My hair has become so much healthier, shinier and stronger from root to tip. What impressed me the most was how easy to follow these routines are with practical tips that can be incorporated into any lifestyle or schedule. It's not just about products but also about lifestyle changes which is what makes it stand out from other guides in the market. This bundle is worth every penny as it provides comprehensive care for your scalp and ultimately your crowning glory 👑💁♀️
I can’t tell you how grateful I am for coming across this 5-in-1 guide bundle; it’s truly transformed my haircare routine beyond recognition. As someone who’s suffered from sensitive skin all their life, finding products that don’t irritate or cause flare-ups can be quite challenging. But thanks to these guides, I’ve finally found methods that soothe rather than aggravate my skin condition - they're gentle yet effective in promoting optimal scalp health without causing any discomfort whatsoever 💯💆♀️ Honestly speaking, if your goal is achieving long-lasting relief from persistent scalp issues then look no further!
Hair's never looked healthier.
this is an absolute must-have for anyone struggling with their scalp health. it's full of practical tips that are simple yet effective. i've noticed such a difference in the texture of my hair since using this guide.
Let me start off by saying, this has been one of the best purchases I've made in recent times! The guide bundle is incredibly well-structured and easy-to-follow even if you're not an expert at haircare. It covers everything from daily routines to special treatments that help maintain your scalp's health. And trust me when I say this - it works wonders! My dandruff problem has significantly reduced within weeks of following these guides and my hair feels so much softer too 🙌 Plus, there are numerous tips on how to deal with various other issues like oily or dry scalp which makes this bundle a must-have for everyone out there struggling with any sort of scalp problems. So don't wait up folks, get your hands on this amazing guide bundle ASAP!
i'm so glad i found this 5-in-1 guide! it's made such a difference in my life – no more bad hair days 🙌
this is the best investment i've made for my hair health. no more dandruff problems and my hair looks amazing. highly recommend it to anyone who wants to improve their scalp health.
The advice in this bundle really works wonders on your scalp health without demanding too much time or effort. A must-have for anyone serious about their hair care!
i'm absolutely loving the results from these routines. never thought i'd see such drastic changes in my hair quality, but here we are 😍
I was skeptical at first but decided to give it a try - best decision ever! The guides are straightforward and have improved not only my scalp condition but also boosted confidence levels 😊
No more itchiness and dandruff, thanks to these amazing guides!
These guides gave me a lot of clarity about what healthy scalp care really means. I’ve noticed less dryness and my hair feels stronger. The only tiny downside is that some of the tips require products I didn’t have on hand immediately, so I had to improvise. Still worth it!
As someone who loves taking care of their locks, I'm always on the lookout for new tips and tricks to improve my routine 💇♀️ This 5-in-1 guide bundle has exceeded all expectations! Not only does it offer valuable advice on maintaining a healthy scalp but it also provides step-by-step instructions on various treatments one can do at home 🏡 After following these guides religiously over the past few weeks, there's been significant improvement in both the texture of my tresses as well as overall scalp health 👌
this guide bundle is a treasure, no more itchiness or irritation 👏👏
I've seen such great improvement since starting this 5-in-1 guide...worth every penny! 💰💯
never thought i'd enjoy such healthy hair again. these routines are magic 💫
finally found the secret to healthy hair and scalp with this guide!