SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love how my hands feel, so soft!
oh man this stuff is good 🙌 i work with my hands a lot you know construction work and such and let me tell you they were looking pretty beat up before i got these guides not gonna lie but since i started following the advice in these things? total 180 seriously if your hands need some TLC this is what you need 👍
i'm a mechanic so you can imagine how rough my hands get. this guide has helped me take care of them in ways i didn't even think were possible. it's been amazing seeing the transformation.
This bundle is a lifesaver! My hands have never felt so soft and healthy. I'm definitely recommending it to my friends! 🙌
Never thought I'd rave about hand care tips, but here we are... These digital guides are informative and easy to follow. They've made a significant difference in the health of my skin.
i'm usually skeptical about buying things online but this one caught my attention because i've been dealing with rough skin on my hands for years 😔 . well let me tell you something: i don't regret getting this bundle at all! the tips provided are super helpful and they're not hard to follow either - no fancy or expensive products needed just simple yet effective routines that anyone can do 👍 . since using these guides my hands feel softer than ever before plus i love how convenient it is being able to access everything digitally whenever i need them.
no need to visit the salon anymore, this is just perfect! my hands feel rejuvenated and nourished like never before. definitely worth every penny.
It's like having a personal hand care expert at your fingertips, literally. The tips are simple yet super effective.
I've been using this digital guide for a while now and boy, has it changed my life. My hands used to be so dry and rough, but after following the tips in these guides, they're soft as silk. The best part is that I can access them anytime on any device - super convenient! Plus, the advice isn't just generic stuff you find online; it's tailored specifically for hand care which shows how much thought went into creating these guides. They even have separate sections for different issues like dryness or cracking skin which is really helpful. I'd recommend this bundle to anyone who wants beautiful hands with minimal effort.
i'm loving this 5-in-1 bundle! it's packed with practical advice for keeping your hands moisturized and protected. plus, i love that I can access it anywhere on my phone or tablet 📱
Best purchase for self-care, truly worth it!
I really appreciated how all the tips are consolidated in one place—it made it simple to create a daily hand care routine. The DIY scrubs are fun to make, though I did have to run to the store for a few ingredients I didn’t have on hand. That’s on me, not the bundle! Overall, my hands feel much softer after a couple of weeks.
👍 My hands have never felt better, this bundle is a real lifesaver!
No more dry, rough hands for me thanks to this bundle! It's packed with helpful advice that really works. I've seen such an improvement in my skin texture.
i'm loving these hand care secrets! my skin feels so good and i've noticed a real difference in how smooth my hands look now. definitely worth every penny.
Wow, this hand care bundle is a real treasure! I've spent so much time online searching for ways to keep my hands soft and healthy, but nothing ever seemed comprehensive enough. This digital guide collection has everything you need - from everyday tips to deep treatments. It's like having a personal hand therapist at your fingertips 🙌. The guides are easy to understand and the methods don't require any fancy products or tools – just simple stuff that you probably already have in your home! My hands have never felt better: they're softer, smoother and no more dry patches or cracks. Really glad I found these guides!
My hands have never felt better! This bundle is a treasure trove of tips. 👐
Comprehensive, easy to follow guides. I've seen noticeable improvement in my hand skin!
As a gardener, these guides are my secret weapon for soft, healthy hands.
This bundle is a treasure trove of hand care knowledge. It's helped me heal my dry, cracked skin and now my hands look years younger. Plus, the digital format makes it super convenient to use.
I am one satisfied customer here! Being a mechanic by trade means that my hands get pretty beat up on a daily basis 🔧🛠️. So when I came across this set of digital hand care guides, I was intrigued but wasn't expecting much honestly... But boy was I wrong! The advice given is straightforward and doesn't require any special tools or creams which suits me perfectly as simplicity is key in my line of work 👌 . Now even after long days at the shop, thanks to these handy tips (pun intended), my palms stay soft and free from cracks - couldn’t be happier!
No more dry skin for me, these guides are a lifesaver. 👍
My skin feels like silk now! These guides are full of handy tips that work wonders on your skin without breaking the bank or taking up too much time - perfect!
Unbelievable results, hands feel baby soft! 👍
Absolutely wonderful tips for pampering hands.