SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tips in these guides work wonders on your skin! I've seen such an improvement in my hand health since using them - it's remarkable!
The best part about these digital guides? You can use them anytime, anywhere! It's like having your personal hand care expert with you at all times 👏
The guides are clear and really easy to implement. I love the overnight routines—they actually work. My only tiny gripe is that some of the suggestions take a bit of prep time, so if I’m in a rush, I sometimes skip steps. Still, my hands are way more comfortable than before.
Gave me the best hand care routine ever 😊
I'm in love with this digital guide set – it's made such a difference to my rough hands. It's super easy to follow and the results have been amazing.
Totally worth it! My hands have never looked or felt better.
amazing tips for hand care, really made a difference. love this digital guide.
No more dry, cracked skin for me, thanks to these amazing hand care guides.
Love these guides, my hands thank me.
I was skeptical at first but wow...these hand care tips work wonders! Not only do they keep my skin hydrated but also make it glow naturally 🙌
As someone who spends a lot of time outdoors working with tools, taking care of my hands never was high on my priority list until recently when they started showing signs of neglect – cracks, calluses etc. That's when I stumbled upon this 5-in-1 digital guide bundle filled with valuable hand care secrets and let me tell you – what an eye-opener! It’s comprehensive yet simple enough even for someone like me who had zero knowledge about skincare before. Now armed with useful tips from these guides, not only do my hands look healthier but also feel softer than ever!
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No more dry skin, this bundle rocks! 😊
i'm not usually one for writing reviews but i had to make an exception for this hand care set of digital guides 😊 it's been a lifesaver during these times when we're washing our hands constantly which can be really drying on the skin. i love how practical the advice is; there's something here for everyone regardless of their lifestyle or budget. plus it’s all straightforward & doesn’t take up too much time out of my day 👍 no more rough skin or painful hangnails since using these tips...my hands feel amazing now!
I must say that I was skeptical at first when purchasing this set of digital guides for hand care. However, after using them consistently for several weeks now, I am pleasantly surprised by their effectiveness! They've provided me with an array of simple yet efficient techniques for keeping my hands moisturized and healthy-looking despite frequent washing due to my profession as a chef. Additionally, being able to access them digitally makes it convenient for reference whenever necessary.
this guide's made my rough hands smooth again.
i'm loving the results. softer hands in days.
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I like how the tips are straightforward and practical for daily life. I noticed improvements quickly, but I had to stick to the routine consistently. If you’re like me and sometimes forget, you won’t see full results. That’s not the bundle’s fault, just my own habit.
i'm amazed by the difference in my hands' health and appearance 😊
finally, a guide that understands my needs.
I love how comprehensive this bundle is! It covers every aspect of hand care you could think of and then some more. Plus, the results speak for themselves: smooth, beautiful hands 🙌💕