SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Toolkit is a lifesaver. Improved my social life and made me realize how much joy pets bring!
I'm a senior citizen with a senior pet. This guide gave us both a new lease of life - it's all about love and comfort in our golden years!
recommend
The loneliness-easing section was a lifesaver during quarantine. Having a pet has made such an impact on my emotional well-being.
I've always been a bit of an introvert, but since getting into this toolkit, I've found it easier to socialize. It's amazing how pets can open doors to new friendships 😊
Love this toolkit! It's helped me understand how my dog eases my stress and anxiety. 🐶❤️ Life-changing!
Love this toolkit! It's helped me understand how my dog eases my stress and anxiety.🐶
Helps me socialize more 🐶
The best part? It helps ensure your pet’s senior years are full of love and comfort. A must-have for any pet owner!
Reduced my stress levels significantly! 🙌
I was feeling lonely but then I got this guide on pets improving mental health. Now I have my adorable bunny and couldn't be happier 😀
A must-have for every potential pet owner! The section about pets in their golden years is super helpful - now I know how to provide the best care as they age 🐾
It's not just about pet care, it goes deeper. Love that!
Really helpful guide to mental health and pets. However, I found some of the information repetitive.
ok
Totally transformed my daily routine, all thanks to this toolkit.
Great toolkit! My stress levels have dropped since using it, my only gripe is that the loneliness section was a bit short 😕
Helped me choose the right pet for mental health improvement.
I used to feel lonely quite often but since getting this digital guide, I've realized how much companionship my bird provides. He's not just a pet, he's family 🐦❤️
Mental health game strong 💪
so, i got this pet toolkit and honestly? life's never been better! my stress levels are way down 🙌 the guide on how pets can ease anxiety...spot on. plus, i've made so many new friends while out with my doggo. it's amazing how much a pet can improve your mental health 😊
No more loneliness with pets 🐾
This bundle isn't just about pet care—it's about mental health too. It's been great for both me and my furry friend.
Bought this digital resource when considering adopting a rabbit. Now I have all the knowledge to ensure her golden years will be full of joy and comfort 😊🐰 Highly recommend!
A social life enhancer indeed!