SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a newbie pet parent, this starter pack really helped me prepare for every important stage of my fur baby's life 😊😊😊😊😊
This kit has everything covered, no more guesswork.
Love the convenience of this kit! Everything I need in one place, and I can access it anytime on any device.
outstanding
Daily exercise checklist keeps us on track👍👍👍
The Understanding Your Dog's World guide in this pack is amazing! Really helped me get into my pup’s head and build our bond. And the daily exercise checklist? Perfect for making sure he stays active and healthy.
useful
If you're unsure about taking care of a new puppy download this bundle! It took the guesswork out for me completely.
Daily exercise checklist keeps us on track.
great!!!
Just downloaded this kit and I'm amazed at the wealth of knowledge it contains. The feeding guide is a lifesaver, now I know exactly what to feed my pup at every stage of his growth. Also, the vaccine essentials guide has made scheduling vet visits less stressful. It's all in digital format so no more sifting through books or losing notes!
Just downloaded this puppy care kit and it's a lifesaver! The feeding guide is super helpful, now I know exactly what food my little furball needs. And the vaccine guide? A total stress reliever 😅 No more second guessing about vaccines anymore!
Vaccine essentials: super helpful and informative
This puppy care download bundle has been such an asset! Expert guidance right at your fingertips, anytime you need it...what more could you ask for? From diet advice to behavioral insights, it ticks all the boxes
good
Love the daily exercise checklist! It helps me keep track of how active my fur baby is every day 🐾 🐾 🐾
New pet owner? This is a must-have!
All-in-one solution to raising a happy healthy pup.
This kit is a great starting point for puppy care. I love the easy-to-follow checklists for daily exercises, and the feeding guide is clear and helpful. However, I found the ‘Understanding Your Dog’s World Guide’ a bit lacking. It’s nice to have, but I was hoping for more detailed insights into specific behavior problems that arise in puppies. Despite this, I feel more confident as a new pet parent, so I’m happy with my purchase
Got this digital bundle for my new pup. The feeding guide is great, really helps me understand what to feed him at each stage.
Recommend
As a first-time dog parent, I found this kit extremely helpful. The feeding guide was my favorite part—it helped me understand what and when to feed my puppy at different stages of their growth. Plus, the digital format made it super easy to access anytime I needed it!
Understanding my dog better now, thanks to this.
worthy
This kit made the journey into puppy parenthood less daunting